The Senior Product & Customer Marketing Manager will drive market leadership through strategic storytelling, go-to-market execution, and customer advocacy, focusing on AI and supply chain resilience.
Join the Future of Supply Chain Intelligence — Powered by Agentic AI
At Resilinc, we’re not just solving supply chain problems — we’re pioneering the intelligent, autonomous systems that will define its future. Our cutting-edge Agentic AI enables global enterprises to predict disruptions, assess impact instantly, and take real-time action — before operations are even touched. Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Supply Chain Risk Management, we are trusted by marquee clients across life sciences, aerospace, high tech, and automotive to protect what matters most — from factory floors to patient care.
But the real power behind Resilinc? Our people. We’re a fully remote, mission-led team making sure life-saving products and critical goods get where they’re needed, fast. We offer the chance to do meaningful work in a collaborative, empowering culture—where you can be an agent of change. Join us to tackle critical global challenges through high-impact work that matters.
Resilinc | Innovation with Purpose. Intelligence with Impact.
The Senior Product & Customer Marketing Manager will shape and amplify the story of Resilinc’s transformation. You’ll translate complex technology into compelling narratives that drive market leadership, customer engagement, and revenue growth.
This is a high-impact individual contributor role for a strategic storyteller and operator — someone equally adept at positioning innovation, driving go-to-market execution and turning customer outcomes into proof of value.
What You Will Do
Positioning & Narrative
- Develop clear, differentiated positioning that connects AI and risk intelligence capabilities to customer value.
- Build a unified narrative that resonates with business, technical, and executive audiences across industries.
GTM Strategy & Launch Excellence
- Lead go-to-market planning and execution for new capabilities and initiatives, ensuring consistent messaging across teams.
- Partner with Product, Sales, and Demand Gen to accelerate adoption and pipeline growth through data-backed storytelling.
Customer Marketing & Advocacy
- Create programs that turn customer outcomes into proof points—case studies, webinars, and community engagement.
- Partner with Customer Success to showcase measurable ROI and strengthen long-term customer relationships.
Competitive & Market Intelligence
- Maintain an expert view of the competitive and market landscape, identifying trends that shape our narrative.
- Provide insights, tools, and analyses that inform strategy and sharpen differentiation.
Sales & Field Enablement
- Equip GTM teams with concise, high-impact messaging, content, and enablement materials that win deals.
- Measure enablement success through adoption, win rates, and customer feedback.
What You Will Bring
- 7+ years (preferred) in B2B SaaS product marketing, with proven success in shaping narratives and launching complex products that drive measurable growth.
- Strong experience marketing AI-powered, analytics, or enterprise software solutions.
- Ability to distill technical depth into clear, persuasive storytelling for business audiences.
- Experience collaborating across Product, Sales, Customer Success, and Demand Generation to execute go-to-market strategies.
- Demonstrated success in customer marketing and advocacy, including building programs that highlight impact and outcomes.
- Excellent written and verbal communication, storytelling, and executive presentation skills.
- Familiarity with supply chain, manufacturing, or risk management domains is a plus but not required.
- Bachelor's degree in marketing, business or similar, or equivalent experience.
Why You Will Love It Here
- Shape a category-defining story: Lead the narrative for how Resilinc’s AI and risk intelligence solutions transform supply chain resilience and business continuity.
- Drive high-impact go-to-market execution: Partner across Product, Sales, and Demand Gen to translate innovation into adoption, revenue, and measurable customer outcomes.
- Turn customers into advocates: Showcase proof of value through compelling case studies, programs, and communities that highlight real-world ROI.
- Operate with purpose and autonomy: Join a mission-driven team where your strategic storytelling directly influences market leadership and company growth.
What's in it for you?
At Resilinc, we’re fully remote, with plenty of opportunities to connect in person. We provide a culture where ownership, purpose, technical growth and a voice in shaping impactful technology are at our core. Oh, and the perks? Full-stack benefits for health, wealth and wellbeing to keep you thriving. Hit up your talent acquisition contact for a location-specific FAQ.
Curious to know more about us? Dive in at www.resilinc.ai
If you are a person with a disability needing assistance with the application process please contact [email protected].
Top Skills
AI
Analytics
B2B Saas
Enterprise Software
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Senior Software Engineer will build and operate connectivity features for Samsara’s Vehicle Gateway, focusing on end-to-end product delivery across various domains and ensuring device connectivity for IoT solutions.
Top Skills:
GoGraphQLJavaScriptKotlinPythonReactReact-NativeSQLSwiftTypescript
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
The Mid-Market Account Executive is responsible for achieving sales quotas, converting prospects to clients, and maintaining accurate sales pipelines while collaborating with marketing and demand generation efforts. The role involves traveling, building client relationships, and effectively communicating the value of BlackLine's SaaS solutions.
Top Skills:
SaaSSalesforce
Fintech • Mobile • Software • Financial Services
The Senior Data Engineer will design, build, and maintain data solutions for risk management, focusing on data warehousing and pipeline development. They will mentor other engineers and drive data strategy.
Top Skills:
AirtableAnsibleApache AirflowApache KafkaCloudFormationDbtGithub ActionsGitlab Ci/CdPythonSnowflakeSQLTerraform
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
