Job Description
Our products are central to our customers' financial lives, and we work to empower them to get the most out of their relationship with us. Through thoughtful, meaningful, and delightful engagement, we strive to exceed each customer's expectations, and offer them the best financial products and features at every life stage. Each Product Designer is part of a multi-disciplinary team, including experience researchers and content designers, committed to designing the future of banking.
Job Summary
As a Senior Product Designer in the Digital Channels Core Experience team , you will engage in the range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. You will be a part of multi-disciplinary teams, including Experience Researchers and Content Designers. You will also participate in cross-functional collaboration with Product Managers and Engineers. We expect you to have strengths in the core interaction and visual design, along with a desire to continually broaden and improve your skills.
Job Responsibilities

• Create engaging interactions within our post-login experiences, that engage customers to deepen their relationship with us over time.
• Collaborate with User Experience Researchers, Data Analysts and Lead Designers, participate in upfront user research and experimentation to better understand user needs and behaviors.
• Analyze customer journeys and create experiences with the least amount of friction.
• Partner with lines of business to create systems and frameworks that help meet business goals, while optimizing customer value across platforms and products
• Collaborate directly with engineering peers, advocating for the user's perspective when working cross-functionally.
• Explore, ideate and prototype a range of design solutions, which result in elegant, and even unexpected, solutions that satisfy requirements.
• Collaborate with Data Analysts to examine product performance and create effective experimentation approaches to better understand user behaviors and the success of each delivered solution.
• Diagram product interactions, including user flows and wireframes.
• Detailed design, built upon our Design System, that brings our solutions to life.
• Present work and articulate design decisions to Product Team leadership .

Required Qualifications, Capabilities and Skills

• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience.
• Minimum of three years of relevant work experience
• Plans and structures their own work, executing quality work within expected time frames.
• Demonstrated experience with user-centered design approaches .
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and with software engineers.
• Demonstrates strong Interaction Design skills paired with proficiency in Visual/UI Design; Development in adjacent skills such as User Research, UX Writing, and Prototyping
• Intermediate communication and presentation skills, including articulating the rationale behind design decisions within the team .

Preferred Qualifications, Capabilities and Skills

• Developing understanding of Accessibility Guidelines and Inclusive Design practices
• Has shipped digital products or a launch-ready prototype.
• Understanding of basic technical context of their designs; familiar with HTML, CSS, and JavaScript
• Foundational understanding of business needs, and how design connects with it .

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.