Senior Product Engagement Manager, Clarity

As our Senior Product Engagement Manager for Clarity - you will play a critical role in shaping the early customer experience and guiding strategic product direction during trials. Operating at the intersection of Product, Customer Success, and Go-to-Market, you will help define how customers adopt, evaluate, and realize value from an emerging product category.

The role requires strong product thinking, structured experimentation skills, and the ability to work effectively in evolving, ambiguous contexts. You will help define the processes, insights, and frameworks that guide product improvements and customer outcomes.

• Help define and manage the Clarity trial program end-to-end, including POCs, pilots, onboarding, and early deployments
• Run experimentation programs, including A/B tests and hypothesis-driven trials, to understand what drives activation and engagement
• Analyze customer behavior, usage patterns, and performance data to identify insights and improvement opportunities
• Act as a product owner for trial-related workflows, translating learnings into clear requirements, recommendations, and prioritized opportunities for Product and Engineering
• Identify friction points - technical, experiential, or organizational - and coordinate cross-functional solutions
• Build strong relationships with stakeholders at both new and existing customers across eCommerce, digital, IT, and product teams
• Provide Sales with early value stories, proof points, and risk indicators emerging from trials
• Contribute to building scalable playbooks, onboarding materials, and experimentation guidelines
• Help establish trial metrics, health indicators, and early success criteria

• In 30 days: You understand the current trial motion, product landscape, and customer context. You begin identifying gaps and proposing opportunities for how we might evolve our approach
• In 90 days: You are actively shaping how trials and experiments run, partnering across teams to test new workflows and influence early direction for Clarity product feature launches
• In 180 days: You have helped define key elements of our emerging trial and experimentation motion, uncovering insights that guide product decisions and cross-functional ways of working
• In 210 days: You meaningfully influence how we scale Clarity trials, experimentation, and early adoption, contributing to the frameworks and processes that support new capabilities and customer value

• 4–6+ years of experience in Customer Success, Product Management, eCommerce, Operations, Growth, or similar roles
• Proven experience designing and running A/B tests, experimentation programs, or structured discovery initiatives
• Background working with SaaS, eCommerce, AI, or fast-moving startup environments
• Demonstrated ability to operate effectively in ambiguous, evolving product landscapes, where processes and responsibilities shift
• Experience collaborating with Product and Engineering teams to translate customer insights into clear requirements or solution proposals
• Strong analytical skills with the ability to interpret usage data, identify patterns, and derive actionable insights
• Comfortable leading customer-facing engagements across both new and existing accounts, particularly during early product adoption phases

• Product-minded and curious, able to frame problems, define hypotheses, and contribute to product direction
• Naturally collaborative and comfortable blurring traditional role boundaries to drive clarity and progress across teams
• Proactive, resourceful, and able to create structure in environments where frameworks are still being defined.
• Strong communicator capable of building trust with customers and internal stakeholders across eCommerce, digital, IT, and product functions
• Organized and reliable, with the ability to manage multiple trials, experiments, and cross-functional initiatives simultaneously
• Analytical and outcome-oriented, motivated by measurable customer impact and continuous improvement

The base salary range for this position is $130,000-$170,000, plus bonus & RSU's. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

• Health care including medical, dental, and vision insurance
• 401k Plan with employer contribution

#LI-AB1