Senior Product Manager - Marketplace Integrations

About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

ShiftKey is building the next generation marketplace for independent professionals and facilities, and we are opening it up to the broader ecosystem. We are looking for a Senior Technical Product Manager who isn't afraid to get their hands dirty and untangle this to build a legitimate, public-facing API ecosystem from the ground up. You will own our middleware platform and drive integrations with external systems and partner platforms to unlock customer value and remove friction for sales and operations.
This is not an order-taker role, and you will not be a cog in a corporate wheel. You will join an ambitious, fast moving product team, giving you massive autonomy to act as a strategic leader owning one of our core product areas. You will drive the roadmap for our middleware platform, deciding not just how to build an integration, but if we should build it at all. You will work with a dedicated engineering team to design APIs and map data flows, while simultaneously partnering with Sales to ensure our integrations actually drive revenue.
If you are a builder who thrives in ambiguity and wants to put your thumbprint on a revenue - critical ecosystem, this role is for you.
Compensation base for this role ranges from $145,000 to $165,000, plus bonus and benefits. Final compensation is determined based on experience and skill level.

Where you’ll work

This is a fully remote position based in the United States. You should be comfortable working asynchronously and partnering with teammates in different time zones.

What you’ll be doing

• Own the integration roadmap and strategy for our middleware platform and drive integrations with external systems and partner platforms.

• Clean up legacy and make smart architectural decisions to transition our existing point-to-point connections into a cohesive, public-facing API strategy.

• Partner with our engineering to execute the technical vision. While they own the engineering problems, you will own the API design thinking, data flow mapping, and error handling.

• Build observability and diagnostic tools so that our revenue teams can self-serve and don't have to jump into Slack channels to troubleshoot external partner issues.

• Manage competing interests between internal product priorities and external partner needs, ensuring our internal functionality is safely exposed for partner consumption.

• Define and track success metrics for integrations (adoption, conversion, retention) and collaborate hand-in-hand with Revenue Leadership to ensure delivery against measurable outcomes.

What you’ll need

• 5+ years of Product Management experience, ideally within B2B SaaS, Marketplaces, Platform or complex platform ecosystems.

• Ability to have credible conversations with engineers about API design, troubleshooting, and error handling.

• Effectively manage stakeholder expectations, and make hard trade-offs to protect the scalability of the platform.

• Experience working with distributed engineering organizations.

• A track record of collaborating effectively with external partners and internal leadership.

Perks of working at ShiftKey

• Inclusive and collaborative work environment where all voices are valued.

• Comprehensive health, vision, and dental coverage.

• Benefits begin on your first day.

• Generous PTO and company-paid holidays, including flexible floating holidays.

• 100% 401(k) employer match up to 6%.

• Paid parental leave.

• Wellness support, including access to mental health resources.

#LI-Remote

Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive. 

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs.  ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: [email protected]