Senior Product Manager- Service Customer Experience Platforms

Description
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're turning today's impossible into tomorrow's standard -from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.
Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.
The Role
As a Senior Product Manager for Service Customer Experience Platforms, you will own the vision and roadmap for a set of scalable capabilities that power how customers discover, understand, schedule, and manage vehicle service across mobile, web, and in-vehicle channels. You will lead product strategy, discovery, prioritization, and delivery in close partnership with engineering, design, data, and business teams. This role shifts the service ecosystem beyond operational throughput toward experience-driven outcomes by delivering platform capabilities that provide transparent, real-time views of service needs, pricing, status, and history-empowering informed decisions and strengthening customer trust and loyalty.
What You'll Do
• Contribute to the definition of the product vision, strategy, and roadmap based on customer needs and market trends. • Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure product goals and priorities alignment. • Conduct market research and competitive analysis to identify market opportunities and potential threats. • Develop and manage product requirements, including user stories, use cases, and functional specifications. • Create and maintain product backlogs and prioritize features and enhancements based on business value, customer needs, and technical feasibility. • Work closely with UX/UI designers to develop intuitive and compelling user interfaces. • Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions. • Communicate product updates, progress, and plans to stakeholders across the organization, including executives, customers, and partners. • Manage product launches, including developing go-to-market strategies and coordinating cross-functional teams to ensure successful product launches. • Conduct post-launch analysis to evaluate product performance and identify areas for improvement. • Continuously iterate and improve the product based on user feedback, market trends, and business goals.
Your Skills & Abilities (Required Qualifications)
• 7+ years of digital/software product management experience with technical focus.
• 3+ years of experience managing products focused on core user experiences and strategy of digital products across a variety of platforms (vehicle, mobile, and web).
• Proven ability to balance tradeoffs between consumer needs, business objectives, and technical constraints.
• Experience developing solutions to complex problems with many constraints, using sound judgment and data-informed decision-making.
• Demonstrated expertise in writing, with the ability to effectively balance and integrate vision, strategy, and technical details in a cohesive narrative.
• Ability to identify key data and metrics required to make decisions and understand their implications.
• Strong communication and storytelling skills, with the ability to articulate complex concepts to all stakeholders.
What Will Give You a Competitive Edge (Preferred Qualifications)
• 8+ years of digital/software product management experience.
• Experience driving go-to-market strategies for vehicle first user experiences and collaborating with sales and marketing teams.
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week, at minimum.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
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About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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