At Outreach, product marketing doesn't just support the business, it shapes how thousands of revenue teams experience the platform every day. You'll join a tight-knit team that works at the center of Product, Marketing, Sales, and Customer Experience, tackling problems with a direct line to customer outcomes and company growth.
We're curious, collaborative, and a little obsessed with making things better. We push each other to do our best work, enjoy doing it and we genuinely have each other's backs.
Outreach is looking for a Senior Product Marketing Manager to own the post-sale product marketing motion for our install base customers. You'll be the connective tissue between Product, Customer Success, Professional Services, and Customer Marketing translating product capabilities into customer value and measurable growth. Success is measured by customer impact and product awareness.
Your Daily Adventures Will Include
Own the install base marketing strategy: identify underused features and usage gaps, prioritize which capabilities matter most to each customer segment, and develop messaging and campaigns that drive customer engagement and product adoption.
Create adoption-focused content including in-app messages and email campaigns that drive customer engagement and value realization
Develop internal enablement resources including playbooks and battlecards that equip internal customer success teams for proactive, value focused customer conversations
Gain and develop a deep understanding of new and upcoming product capabilities and assist in the development of customer-facing product communications
Define and track adoption metrics (feature activation rates, usage, time-to-adoption) in collaboration with data and analytics; use insights to evaluate program performance and identify areas for optimization.
Map the customer onboarding journey and develop content for admins, reps, managers, and GTM leaders coordinating with Customer Success (customer success, professional services) and Enablement to keep materials current.
Identify expansion signals and partner with Growth Marketing to run campaigns that reduce churn and support renewals, informed by ongoing customer research (interviews, surveys, usage data).
Partner with Customer Advocacy to identify customers well-positioned to serve as references
Support monthly product launch motion with content creation and customer campaigns that drive adoption
Work with the greater product marketing team on important team projects and events as assigned.
Our vision of you
5-7 years of experience in product marketing, customer marketing, or a related role in B2B SaaS.
Ability to translate product capabilities into customer-facing value narratives.
Experience using AI tools to accelerate content creation, streamline workflows, and output
Comfort with product usage data to identify adoption patterns, ask the right questions of analytics teams, and connect data to a story.
Strong written communication, content development, and presentation skills.
Proven ability to manage multiple cross-functional programs simultaneously.
Bachelor's degree or equivalent practical experience.
Preferred Qualifications
Experience working post-sale and partnering with Customer Teams (customer success, professional services, etc.).
Familiarity with the sales engagement or revenue intelligence category; experience with Outreach or similar platforms (Salesloft, Gong, HubSpot) is a plus.
Exposure to product-led growth (PLG) motion or in-app messaging programs (e.g., Pendo, Amplitude, etc.).
Ability to work with quantitative and qualitative data to inform positioning and prioritization decisions.
How We Measure Success in This Role
Feature adoption rate and usage depth across the install base.
Time-to-value for newly onboarded customers.
CS and Account Management enablement coverage.
Contribution to expansion pipeline and renewal outcomes.
Outreach New York, New York, USA Office
New York, United States
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