Senior Product Owner – AI Product Development

Overview

As the Senior Product Owner for Guardian Assist within the Group Benefits Service Center, you will be responsible for defining and driving the product vision and roadmaps, integrating customer research into the development and implementation of AI-powered solutions that enhance business processes, customer experiences, and operational efficiency. You will collaborate across organizational lines to deliver innovative products and features, ensuring alignment with strategic objectives and compliance with ethical AI standards. The position requires strong knowledge of product journey mapping, business process improvement, and OKR management. Excellent communication and teamwork skills are essential, along with the ability to manage multiple tasks and meet deadlines.

You will:

• Translate the product vision and strategy into a team backlog, including user stories with clear acceptance criteria and tasks, ensuring alignment with epics and persona and agent needs
• Work closely with the Product Manager to prioritize and implement process improvements, track progress and communicate updates to stakeholders
• Define, prioritize, and sequence product features and requirements in the team backlog, ensuring alignment with business goals and customer needs
• Manage the backlog and roadmap in collaboration with the Tech Lead
• Break down data requirements into the team backlog and ensure timely and quality delivery of product functionality and desired customer experience
• Conduct go-to-market readiness activities as the team prepares for release, including reviewing the release plan with the PDM
• Collaborate with data and AI SMEs to ensure data and AI standards are met across applications and help translate data requirements into the team backlog for timely, high-quality delivery of product functionality and desired customer experience. 
• Be flexible with your schedule to support releases, including weeknight and weekend deployments as needed
• Review test plans and scripts for user acceptance testing of AI systems
• Document and track open issues, model performance, and future enhancements for AI products
• Lead business demos for scenario walkthroughs and simulations of AI features
• Define, measure, and analyze new and existing business processes impacted by AI with established objectives and key results
• Identify, describe, refine, and communicate business needs as requirements to create user stories and features for AI products
• Explore and advocate for innovative uses of AI technology to transform existing processes
• Engage in Agile methodologies (e.g., SAFe, Scrum) and pursue relevant certifications

You have:

• Bachelor’s degree or equivalent work experience
• A minimum of 5-7 years of experience in Agile methodologies and product management
• Proven experience in defining and driving product roadmaps, integrating customer research, and ensuring compliance with data/AI standards
• Strong knowledge of product journey mapping, business process improvement, and OKR management
• Experience working with cross-functional teams
• Excellent communication and teamwork skills
• Ability to manage multiple tasks and meet deadlines

Required critical skills:

• Objectives and Key Results (OKR)
• Product Requirements
• Product Backlog Management
• Root Cause Analysis (RCA)
• Solution Delivery

Location:  Three days a week at a Guardian location in Holmdel, NJ, New York, NY, Bethlehem, PA, Boston. MA or Pittsfield, MA.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.