Lead technical support and product integration for key customers. Use data analytics and AI to optimize network performance and resolve complex issues. Mentor peers and collaborate to improve product and customer satisfaction.
Join our Team
About the RoleJoin our team as a Senior Technical Support Engineer, leading technical support and driving innovation in how we deploy, maintain, and evolve our network products. You'll work closely with customers, product development, and technology teams to ensure smooth product integration, resolve complex issues, and shape the future of network operations through data and AI-driven insights.
What You'll Do
What You Bring
Why Join Us
Be a technical leader and AI transformation champion - driving the shift from traditional support to predictive, data-informed operations that shape the future of our networks and customer experience
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Japan (JP) || Yokohama
Req ID: 780357
About the RoleJoin our team as a Senior Technical Support Engineer, leading technical support and driving innovation in how we deploy, maintain, and evolve our network products. You'll work closely with customers, product development, and technology teams to ensure smooth product integration, resolve complex issues, and shape the future of network operations through data and AI-driven insights.
What You'll Do
- Lead technical investigations, troubleshooting, and product deployments for key customers.
- Act as the technical single point of contact (SPOC) for strategic accounts, ensuring fast and high-quality issue resolution.
- Champion the use of Data Analytics and AI to optimize network performance, predict issues, and drive smarter operations.
- Collaborate with design and product teams to translate field insights into product improvements.
- Support proof of concepts, demos, and trials in both lab and customer environments.
- Mentor peers, share technical knowledge, and foster continuous learning across teams.
- Drive initiatives to improve processes, product performance, and customer satisfaction.
What You Bring
- Bachelor's or master's degree in engineering or related field.
- Language Proficiency: Fluent to Native Japanese; Business level English
- Proven experience in RAN/ERS systems, hardware/software integration, LTE & NR technologies.
- Strong analytical and problem-solving skills with a data-driven and AI-oriented mindset.
- Excellent communication skills for technical discussions and cross-functional collaboration.
- Ability to perform under pressure, adapt to change, and lead through influence.
- Passion for innovation, automation, and AI transformation in telecom operations.
Why Join Us
Be a technical leader and AI transformation champion - driving the shift from traditional support to predictive, data-informed operations that shape the future of our networks and customer experience
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Japan (JP) || Yokohama
Req ID: 780357
Top Skills
AI
Data Analytics
Ers
Hardware
Lte
Nr
Ran
Software
Ericsson Morristown, New Jersey, USA Office
Ericsson Morristown Office Office
Leafy suburban setting with a strong corporate presence. Close to parks, historic downtown Morristown and direct train links to New York City.
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