Senior Project Manager (Creative Services)

Elevate your career working with leading global brands alongside inspiring colleagues in a flexible, remote-first environment. At SketchDeck, we aim to bring great people together to deliver exceptional impact. Through a combination of purpose-driven partnership, technology, and global talent, we help brands realize their limitless potential with quality creative and digital solutions provided on demand. We work with clients ranging from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our values are more than just guiding principles—they’re the foundation of how we work and grow together globally. We commit to:

→  Win as a Team.

→  Find Solutions.

→  Take Ownership.

→  Do the Right Thing.

→  Be Human.

Guided by our vision to be the best creative partner, we empower our team to collaborate and innovate from anywhere with a flexible, remote-first culture. Our camera-on, Slack-heavy environment cultivates genuine relationships and collaboration, where we actively seek culture add, not just culture fit.

As a Senior Project Manager, you will oversee multiple creative projects across a portfolio of client accounts, ensuring work is delivered on time, on budget, and at a high level of quality. This is a metric-driven role with clear expectations around project delivery, profitability, client satisfaction, and revenue growth across your portfolio.

You’ll work across a mix of ongoing membership accounts, fast-turn creative requests, and larger strategic initiatives. From estimating and scoping new work to planning resources and guiding delivery, you’ll partner closely with clients, designers, and cross-functional teams to keep projects moving while delivering an exceptional client experience.

You’ll develop a strong understanding of your clients’ business, goals, and priorities, building trusted relationships and identifying opportunities to grow the partnership over time. On larger strategic accounts, you’ll partner with an Account Manager to support the overall account strategy. On other accounts, you’ll own both the day-to-day client relationship and account health.

This role is ideal for someone who enjoys the pace of agency life, can confidently balance multiple priorities, and knows how to bring structure, communication, and commercial awareness to every client engagement.

This role reports to the Director of Accounts.

Project Leadership & Delivery (50%)

• Lead creative projects across multiple client accounts, balancing priorities, timelines, budgets, and quality
• Scope and estimate new work, developing timelines, budgets, resource plans, and creative briefs
• Partner with Design Leads and Operations to staff projects with the right team based on skills, capacity, and client needs
• Monitor project profitability, resource utilization, and delivery performance, proactively adjusting plans as priorities shift
• Manage project schedules, risks, dependencies, and stakeholder communication throughout each engagement
• Ensure projects are delivered on time, on budget, and meet SketchDeck’s quality standards

Client & Account Management (25%)

• Build trusted relationships with clients through proactive communication and project delivery
• Lead project kickoffs, status meetings, planning sessions, and day-to-day client communication
• Develop a strong understanding of each client’s business, priorities, and goals to help guide project planning and identify future opportunities
• Identify opportunities to expand existing work and partner with the Account Manager or Business Development team to develop those opportunities
• For accounts without a dedicated Account Manager, own the ongoing client relationship, account health, and growth opportunities

Team Leadership, Collaboration & Operations (25%)

• Lead weekly standups and manage a team of designers, writers and QC specialists
• Manage and mentor junior Project Managers, providing coaching and support as needed
• Partner cross-functionally with Business Development,  Design and Operations for clean handoffs & a seamless client experience
• Identify process improvements and share best practices across the PM team 
• Share best practices and contribute to the ongoing development of the PMO

Portfolio Targets

• Manage approximately $1.5M in annual account and project revenue
• Support a portfolio of recurring membership accounts, typically ranging from $5K–$50K per month
• Lead strategic projects and campaigns ranging from $25K–$100K+

Success Measures

• Projects are delivered on time, on budget, and at a consistently high level of quality
• Clients trust you, enjoy working with you, and continue to choose SketchDeck for future work
• Revenue, profitability, and forecasting targets are consistently achieved across your accounts
• Teams are organized, informed, and set up for success throughout every project

• You proactively identify opportunities to grow existing accounts and partner with Account Managers or Business Development to bring them forward.

Required

• 6+ years of creative project management experience within a creative agency
• Experience managing multiple accounts, including enterprise and Fortune 100 clients, and $1M+ in annual project volume
• Ability to accurately estimate, scope, and manage project budgets, timelines, and resources
• Expertise in brand systems, multi-channel campaigns, and complex creative workflows; proficient with Figma and Adobe Creative Suite
• Proven ability to build trusted client relationships while leading cross-functional creative teams

Preferred

• Experience mentoring Project Coordinators or junior Project Managers
• Familiarity with project management platforms such as Asana, Monday.com, Workfront, or similar
• PST or MST time zone preferred
  

Compensation

Base salary:  $90k – $105k

Commission:  $5k – $10k annually (uncapped, paid monthly)

Total OTE:  $95k – $115k

• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1,500)
• $500 towards your office setup expenses

We value diverse perspectives and are committed to an environment where everyone can bring their authentic selves to work daily. If you’re excited about a role but don’t meet every qualification, we still encourage you to apply—studies show that women and people of color are less likely to apply unless they meet all the requirements. We’re interested in what you can bring to our team, whether for this role or another opportunity in the future.

SketchDeck is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristic that is protected under the law.

If you require reasonable accommodation during the interview process or employment, please contact us at [email protected]. We’re here to support you in every step of the process.