Senior Researcher, Product Experience

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Location: This role can be based in our Los Angeles, Los Gatos or New York office in a flexible hybrid model. Some travel will be required.

 Our Product Consumer Insights team occupies a central role in uncovering the evolving needs of our members, generating insights at each step of their product experience to drive more business impact and member joy. Netflix is expanding beyond shows and movies into games, advertising, live sports, live events, and more. This Senior Researcher role will focus on evaluating, prioritizing, and shaping fast-moving, newer company-wide bets, with the aim of continuing to delight members in our mission to entertain the world. 

We are looking for a seasoned researcher who has deep experience leading innovative, zero-to-one research in new spaces, with demonstrable impact on a global scale. You will be responsible for defining, leading, analyzing, and socializing research studies that generate insights to empower business and product decisions across the company. You’ll partner with cross-functional teams who are passionate about delivering the most engaging, innovative, and inclusive experiences. 

In this role, you will:

• Identify, prioritize, lead, and execute on research roadmaps that generate insights to inform product strategies across the company.

• Partner with cross-functional teams at the intersection of Product and Content, including Product Innovation, Design, Data Science, Engineering, Content Strategy, Product Marketing, and Communications to proactively develop research initiatives.

• Define, design, execute, and socialize a range of research studies that build a strong understanding of existing and future audiences and their experiences around the world.

• Identify best practices in existing and emerging research methodologies.

About you:

• At least 7+ years of demonstrable experience in product research and/or user experience (UX) research, with particular expertise designing and leading end-to-end mixed method (qualitative and quantitative) research studies.

• A balance of creative and analytical skills with the ability to proactively define research questions, identify appropriate methods, execute studies, and synthesize findings.

• Strong communicator with a bias toward action to proactively collaborate with multiple teams across the company.

• Passionate about translating findings into actionable strategic business recommendations.

• An advanced degree in psychology, social sciences, or a related field is preferred but not required.

• Global research experience is highly preferred but not required.

• Familiarity or experience with futurecasting, design strategy, innovation frameworks, and research in emergent areas is preferred but not required

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.