Senior Revenue Operations Manager

Within 30 days you'll...

• Complete ChowNow New Hire Onboarding Experience
• Learn how the current Business Systems and Revenue Operations team operate.
• Meet cross-functional partners across the business and develop a solid understanding of the Revenue Operations mission.
• Understand GTM strategy, ICP, funnel stages, and pipeline goals
• Shadow and begin attending weekly RevOps meetings
• Review current funnel metrics: conversion rates, deal velocity, pipeline coverage, rep productivity and performance
• Study existing processes: lead routing, opportunity management, forecasting
• Identify quick win projects to own

Within 60 days you'll...

• Start providing system support and answering team questions
• Track funnel metrics, weekly, monthly, and quarterly departmental KPIs and scorecards
• Improve lead routing, scoring, and SLA workflows
• Standardize campaign tracking and attribution processes
• Hold follow-up meetings with Sales, Marketing, CS to understand pain points
• Begin building credibility through project delivery and responsiveness
• Present impact metrics to stakeholders & update process documentation for areas of ownership
• Drive projects through full lifecycle: requirements → build → test → launch → measure

Within 90 days you'll...

• Lead cross-functional initiatives requiring coordination across Sales, Marketing, CS
• Contribute to quarterly planning and roadmap prioritization focusing on high-impact metrics: speed to lead, deal velocity, forecast accuracy
• Attend strategic planning meetings with GTM leadership
• Shift from execution-only to strategic thinking + execution
• Present accomplishments to leadership and identify areas for next quarter focus

You Should Apply If:

• You have 6+ years of experience in Business/Sales/Revenue Operations with a track record of driving strategic decision-making with Sales, Marketing, CX, Enablement, and Partnerships.
• You drive automation to reduce manual work and improve speed-to-lead and pipeline hygiene.
• You have designed and maintained lead-to-cash workflows including routing, scoring, enrichment, and lifecycle management.
• You have owned and optimized top of funnel operations, including lead management, routing, scoring, attribution, campaign tracking, and funnel conversion performance.
• Partner closely with Marketing teams to execute, measure, and scale multi-channel campaigns.
• You are a strategic operator that can translate company growth strategy into operational execution: territory design, segmentation, forecasting rigor, compensation, funnel performance, systems architecture, and cross-functional alignment.
• You have advanced expertise in Microsoft Excel and proficiency in other Office tools, Google Suite, Salesforce and JIRA.
• You are organized and excellent at managing competing priorities and complex projects.
• You have experience working with large data sets, enterprise reporting and dashboards and data visualization tools such as Tableau, Mode and Looker.
• You have applied experience in data visualization and producing meaningful metrics for business operations.
• You have excellent analytical and systems-thinking approaches to problem solving, with a proven track record of matching team needs with actionable solutions.
• You are focused on results, a self-starter, and have demonstrated success in using analytics to drive the understanding, growth, and success of products, teams  and organizations.
• You are an effective communicator to various audiences and frequently collaborate with cross functional teams.
• You have the capacity to remain flexible, adept at learning new tools and independently problem solve at high velocity and confidence.

About Our Benefits:

• Expected Base Salary: $130,00 - $168,000 (depending on candidate location and experience)
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.