Senior Salesforce Administrator (Contractor)

You will

• Own core platform configuration: custom objects, fields, page layouts, record types, roles, profiles, permission sets, sharing rules, queues, and assignment/territory rules
• Build and maintain scalable automation with Flow (record-triggered, scheduled, screen flows), approval processes, and declarative tools; deprecate legacy Workflow/Process Builder
• Design data model enhancements and guardrails that support sales, service, and quoting processes with minimal technical debt
• Manage user lifecycle, license optimization, access reviews, and platform security (FLS, org-wide defaults, session/security settings, audit, Shield a plus)
• Lead environment strategy and release management: sandboxes, change control, release notes, and post-release validation
• Ensure data quality and stewardship in partnership with business teams: deduplication, validation rules, imports, ETL workflows, backup/restore, and retention policies aligned to compliance requirements
• Partner with integration engineers on connected systems (e.g., ERP, marketing automation, data warehouse, CPQ); maintain connected apps, named credentials, and integration user standards
• Support Service Cloud capabilities (e.g., case management, email-to-case, omni-channel, SLAs/entitlements, knowledge), Sales Cloud (lead management, opportunity process, forecasting, territory management) and Marketing Cloud (marketing automations, data alignment)
• Drive governance and a Salesforce Center of Excellence: standards, documentation, architecture reviews, change advisory board participation, and platform roadmap
• Provide Tier 2/3 support, proactive org health monitoring, and capacity planning; triage issues and root-cause problems
• Create training materials and deliver enablement sessions to boost adoption and process excellence
• Mentor junior admins and serve as a subject-matter expert for business partners and product owners
• Uphold compliance with SOX, GDPR/CCPA, and internal IT controls including segregation of duties and change management

What it takes

• Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent practical experience
• Salesforce Certified Administrator
• 5–7+ years of hands-on Salesforce administration experience, including at least 2 years in a senior or lead capacity


Minimal qualifications required in order to be considered for entry into the job
• Deep expertise with Sales Cloud and Service Cloud; practical experience with Marketing Cloud, CPQ and/or Experience Cloud strongly preferred
• Mastery of Flow and declarative automation patterns; strong understanding of when to use declarative vs. programmatic solutions
• Working knowledge of Apex/SOQL and Lightning Web Components concepts sufficient to collaborate with developers and debug end-to-end processes
• Proven release management experience using DevOps Center or comparable tools (e.g., SFDX, Git, Gearset/Copado) and a solid sandbox strategy
• Strong data management skills: imports, dedupe, ETL, validation, and data governance in a complex, integrated environment
• Experience with enterprise integrations (e.g., MuleSoft, Boomi, custom APIs) and AppExchange solutions (e.g., DocuSign, Conga, LeanData) is a plus
• Comfortable operating in an Agile/Scrum framework with backlog management and clear user stories/acceptance criteria
• Exceptional stakeholder management, communication, and documentation skills; able to translate business needs into scalable solutions

Knowledge, Skills, and Abilities:

• Systems thinking and solution architecture within the admin toolkit
• Change management and user adoption
• Analytical problem-solving and root-cause analysis
• Attention to detail and data accuracy
• Coaching and cross-functional collaboration


Preferred Qualifications:
• Salesforce Certified Advanced Administrator
• Platform App Builder
• Sales Cloud Consultant and/or Service Cloud Consultant
• CPQ Specialist (nice to have)
• Marketing Cloud Account Engagement (Pardot) Specialist (nice to have)