Senior Salesforce Administrator - Remote

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

The Role

This Salesforce Administrator provides technical support directly to CentralSquare's Business Applications with a primary focus on the Salesforce platform. They work with internal team members to diagnose problems and resolve questions by troubleshooting and resolving escalated technical issues using independent discretion under limited supervision.

 Job Duties:

• Troubleshoot and resolve sophisticated and escalated technical business application support issues for CentralSquare personnel
• Give feedback, discuss design issues, investigate problems, and develop solutions to meet the technological needs of users
• Develop technical documents, instructions, and training for CentralSquare personnel
• Work to possess in-depth knowledge of the organization's processes, products, and services
• Recognized as subject matter expert and advanced individual contributor professional
• Considered subject matter expert within discipline
• Extensive latitude for independent judgment
• Mentor less-experienced team members
• Cross-organizational requirements gathering for small to medium sized projects
• Identify and mitigate risks to the organization related to new processes or capabilities
• Stay current on emerging technology and industry best practices
• Solid understanding of the Salesforce platform, its capabilities as well as being able to configure/develop proofs of concept and sandbox solutions
•  Demonstrate strong understanding of the Salesforce platform’s best practices for solution implementation
• Ability to understand Salesforce platform functionality/concepts and present them in simple terms to non-technical team members and project stakeholders

Requirements:

• Bachelors Degree in Information Technologies or similar, or equivalent years of professional experience
• 5+ years of SalesForce technical or functional administration
• Salesforce Administrator Certification - highly desired
• Excellent organizational and time management skills with the ability to prioritize
• Strong communication skills with capability of interfacing with all level of organization
• Strong internal motivation - must have the ability to work independently but also contribute as part of a cohesive team
• Ability to manage competing priorities in multiple ongoing initiatives
• Strong change management and enablement skills