Senior Salesforce Solution Architect

Reporting to the Senior Manager of Solution Architects, the Senior Salesforce Solution Architect will play a pivotal role in driving the transformation and optimization of our processes within the Salesforce ecosystem. We are seeking an experienced Senior Salesforce Solution Architect with a specialization in Sales & Service Cloud to join our dynamic team. If you possess a deep understanding of Salesforce and a proven track record of designing and implementing successful, durable solutions, we invite you to apply and contribute to our continued growth. 

End-to-End Saleforce Process Design: 

• Collaborate with stakeholders to gather and analyze business requirements related to end-to-end processes. 

• Design end-to-end solutions, incorporating industry best practices, Salesforce capabilities, and integration points. 

• Create comprehensive architectural diagrams, process flows, and solution documentation. 
   

Technical Leadership: 

• Provide expert guidance to development teams, ensuring alignment with architectural standards, guidelines, and best practices. 

• Lead the evaluation and selection of technologies, tools, and third-party applications that complement the end-to-end ecosystem. 

• Oversee the development of technical specifications and ensure adherence to design principles. 
   

Salesforce Configuration and Customization: 

• Configure and customize Salesforce objects, fields, validation rules, flows, and custom code (Apex, Lightning Components) to support end-to-end requirements. 

• Show in-depth knowledge in specialized areas, such as: Territory Management, Lead Routing, Account Hierarchies, Omnichannel, Integrations, Communities, Incident & Breach, Certinia, Gainsight, or Account and Lead Enrichment. 

• Innovative approach to solving complex implementations without previous experience; bringing creative thinking and approaches from the frontier of salesforce new practices to our implementation 
   

Integration and Data Management: 

• Architect integration solutions to seamlessly connect Salesforce with external systems, ensuring data consistency and real-time information exchange. 

• Define data migration strategies and oversee data cleansing and transformation efforts to ensure accurate and reliable end-to-end data. 
   

Performance Optimization: 

• Identify and address performance bottlenecks, scalability concerns, and other technical challenges within the end-to-end processes. 

• Ownership of system performance and collaborate with technical teams to implement optimizations 

• Identifying conflicts sourced in other systems or impacting downstream systems and ensuring business outcomes are good across all processes and systems 
   

Solution Governance and Compliance: 

• Ensure that the end-to-end solution complies with security, data privacy, and regulatory requirements. 

• Lead solution reviews and ensure alignment with architectural guidelines. 
   

Stakeholder Collaboration: 

• Collaborate closely with cross-functional teams, including Sales, Marketing, Operations, Support, Customer Experience, and Finance, to ensure solutions meet business needs. This role will be assigned a specific business owner in one of the above areas 

• Present technical concepts and solutions to both technical and non-technical stakeholders. 

• Demonstrate clear command and ownership of the technical side of their workstream; monitor any issues that the business may be missing and proactively recommend better practices in order to advance business goals 

• Influencing the business to think bigger and go in directions which are at the leading edge of the industry  
   

Mentorship and Training: 

• Provide guidance, mentorship, and knowledge transfer to junior architects and development teams. 

• Conduct training sessions to enhance team members' understanding of end-to-end processes and Salesforce best practices. 

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience). 

• 7+ Salesforce Certifications, including Application and System Architect certification, Salesforce CPQ certification 

• Minimum 8 years of experience as a Salesforce Solution Architect, with a focus on designing and implementing End-to-end  solutions. 

• Minimum 5 of experience in an Architect role 

• Proficiency in Salesforce Tools such as LeanData, ZoomInfo, D&B, Reltio and hands-on experience with Apex, Lightning Components, and integration tools. 

• Strong understanding of End-to-end  processes, including lead management, opportunity tracking, quoting, pricing, and contract management. 

• Excellent analytical and problem-solving skills. 

• Exceptional communication and interpersonal skills. 

• Experience working at a startup  

• 13+ Salesforce Certifications, including Application and System Architect certification, Salesforce CPQ certification, B2B Solution Architect 

• Experience with Agentforce & Data Cloud/Data360

• Experience with other Salesforce products, such as Revenue Cloud or Einstein Analytics. 

• Previous experience in Tech Industry or a similar field. 

• Project management experience. 

• Advanced degrees or certifications in related fields.