Senior ServiceNow Architect/Developer (Nationwide)

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
As a Senior ServiceNow Architect/Developer with Presidio, you will  lead the design and development of advanced ServiceNow solutions, with a strong emphasis on backend portal architecture, integrations, and custom application development. This role will focus on building and enhancing the ServiceNow CMDB platform that automates end-user device provisioning and lifecycle workflows while incorporating AI-driven capabilities to improve efficiency, intelligence, and user experience.
The ideal candidate is highly technical, hands-on, and comfortable operating as both an architect and senior developer in a complex enterprise environment. 

Travel Requirements:

This is a remote role located in the Continental US with anticipated travel up to 5%.  

Responsibilities Include:

• Architect, design, and develop scalable ServiceNow solutions with a strong focus on backend portal design, integrations, and custom applications
• Lead development of end-user device automation workflows within an IT on Demand (ITOD) instance
• Design and implement custom ServiceNow applications leveraging best practices for performance, maintainability, and security
• Develop and maintain complex server-side scripts (Business Rules, Script Includes, Flow Designer, REST integrations)
• Build and extend ServiceNow portal experiences, including AngularJS-based components where required
• Design and manage integrations with external systems using REST, APIs, and middleware where applicable
• Collaborate with stakeholders to identify opportunities to leverage AI and automation to reduce manual effort and improve operational efficiency
• Contribute to solution architecture decisions, technical standards, and development best practices
• Mentor junior developers and provide technical leadership across the platform

Required Skills and Professional Experience:

• Bachelor’s degree or equivalent experience and/or military experience preferred but not required
• Over all 7 years of experience on the ServiceNow platform
• 8+ years of hands-on ServiceNow development experience, with at least 3+ years in a senior or architect-level role
• Deep expertise in server-side scripting (JavaScript, Script Includes, Business Rules, ACLs)
• Strong experience with AngularJS and ServiceNow portal development
• Proven experience designing and implementing ServiceNow integrations (REST, APIs, MID Server)
• Advanced knowledge of custom application development on the ServiceNow platform
• Minimum of 8 years with ServiceNow and end-user device lifecycle automation
• Strong understanding of ServiceNow platform architecture and performance considerations
• Ability to translate business requirements into scalable technical solutions
• Certified ServiceNow Application Developer required

Preferred Skills and Professional Experience:

• Experience incorporating AI/ML concepts into enterprise automation solutions
• Programming experience outside of ServiceNow, such as:
  • Python
  • C or .NET
• Experience with Databricks or data engineering / analytics platforms
• Familiarity with ServiceNow AI Search, Virtual Agent, Predictive Intelligence, or GenAI features
• Prior experience in large-scale enterprise IT environments

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. 

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. 

Ready to innovate? Let’s redefine what’s next—together. 

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. 

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Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets.  We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The “Know Your Rights” Poster is available here: “Know Your Rights” – Link  

 Presidio’s EEO Policy Statement is available here: Careers - Presidio 

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected]. and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

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