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The role involves leading facilitation programs to teach customers about Experience Management, developing training systems, and ensuring quality delivery across facilitators. It requires collaboration with technical leads and evolving content to enhance customer engagement and value realization.
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Software Engineer - Data and Insights
Why We Have This Role
As a software engineer at Qualtrics, you will be building systems to help our customers both understand and respond to the experience data provided by their customers or employees. Designing systems in an agile environment to withstand hyper growth and owning quality from end to end is a rewarding challenge and one of the reasons Qualtrics is such an exciting place to work. We are looking for engineers to bring our predictive analytics to the next level. Our customers want to understand how certain data pieces impact key metrics for their success. We are building the analytical engine that enables advanced statistical capabilities required by our products. This role will be leveraging data, analytics and AI/ML to deliver that.
How You’ll Find Success
- Exhibit a strong level of curiosity, driving personal and technical growth.
- Take initiative and demonstrate scrappiness in delivering results.
- Build trust with customers and teams through effective communication and dependability.
- Collaborate efficiently with cross-functional teams and establish strong partnerships with managers and colleagues.
- Take an analytical mindset to approach problems and find solutions.
- Shows desire to learn new skills and grow in the role.
- Be the bridge between data value and customer workflows.
How You’ll Grow
- As a Software Engineer at Qualtrics, you should love building simple solutions to solve hard customer use cases or engineering scalability problems, designing systems in an agile environment to withstand hyper growth and owning quality from end to end.
- You will work with design and product teams to understand needs, propose features, create early prototypes, and transform them into exciting platform features.
Things You’ll Do
- Develop frameworks to perform analysis, particularly with the python data stack of numpy/pandas/pyarrow, that allow other developers to add new analyses quickly that are performant by default.
- Develop APIs for analysis that can perform computations in real time.
- Implement new features and optimize existing ones to drive maximum performance.
- Work closely with and incorporate feedback from other engineers, tech-ops, and product managers.
- Lead and engage in design reviews, architectural discussions, requirement definitions and other technical activities in diverse capacity.
- Collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers.
What We’re Looking For On Your Resume
- Bachelor’s or Master’s degree in Computer Science or a related field.
- Strong Computer Science fundamentals in algorithm design, complexity analysis, and performance.
- Strong mathematical and/or computational background.
- 5+ years of relevant experience.
- Ability to work both independently on ambiguous problems and in highly collaborative team environments.
- Experience using JavaScript and Python.
- Experience with continuous delivery, git, test automation and build/deploy systems.
- Experience with technical communications with both technical and non-technical peers.
What You Should Know About This Team
- The vision for this team is to facilitate the journey from discovery to anticipation while lowering the burden of time and expertise.
- Allowing people to take informed, empathetic, action-to-improve human experiences.
- Some of the product spaces that this team serves are StatsiQ, Crosstabs, Predict iQ and Advanced analytics Widgets.
Our Team’s Favorite Perks and Benefits
- We spend 10% of our time on individual engineering growth activities every quarter.
- We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
- Full time employees receive an annual experience bonus ($1,800) after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
- We have quarterly team events that are the perfect blend of fun, friendship, and maybe even some friendly competition.
- Qualtrics provides meals, transportation, and a Quarterly Wellness Reimbursement. The Wellness Reimbursement can be used for activities including gym memberships, spa massages, workout equipment, and meditation apps.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
Washington State Annual Pay Transparency Range
$149,000—$214,000 USD
Qualtrics New York, New York, USA Office
10 Hudson Yards, 347 10th Ave, New York, NY, United States, 10001
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
