Lead 24x7 application support for external web applications: manage incidents, perform RCA, implement preventative fixes, build monitoring/alerts, expand Splunk functionality, create dashboards, collaborate with development and platform teams, and participate in on-call rotation.
Application Support Engineer (Site Reliability Engineer)
Location: USA
Job Type: Full-Time, no visa sponsorship available
Coforge is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.
What You'll DoAs an Application Support Engineer, you will:
- Be part of a global production operations team responsible supporting external facing web applications.
- Manage incidents, perform root cause analysis, and implement preventative solutions.
- Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
- Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.
- Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
- Monitor and troubleshoot issues using observability tools like Splunk.
- Create, document, and iterate application monitoring including alerts and synthetic tests
- Investigate and expand functionality in Splunk to enable Splunk AI solutions.
- Create dashboards and capture metrics to improve visibility and performance.
- Respond proactively to system alerts and customer complaints.
- Apply industry best practices to support processes.
- Participate in a planned on-call rotation.
- 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
- Proficiency with observability tools (OpenTelemetry, Splunk Cloud/Observatility Cloud, AppDynamics, Grafana, Datadog. Splunk preferred).
- Familiarity with Synthetic Testing (Splunk Synthetics, Selenium, etc)
- Familiarity with AWS and/or Kubernetes architecture.
- Strong ability to analyze logs and code to resolve Tier 2 issues.
- Experience in application-focused support engineering or SRE roles.
- Excellent written and verbal communication skills.
- Background in DevOps and scripting (Python preferred).
- Familiarity with ITIL practices, incident management, and documentation.
- Experience with disaster recovery, business continuity, and ServiceNow dashboards.
- Comfortable working in Linux environments and shell scripting.
- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- Consulting experience and Agile methodology background.
- Proven ability to lead small to medium-sized teams.
- Certifications: ITIL Foundation, AWS, Azure, or GCP.
- Experience with Mulesoft, Postman, and API testing support.
- Experience writing complex SPL (Splunk Search Processing Language) queries for alerting/dashboarding.
- Experience with Application Performance Monitoring (APM) and Real User Monitoring (RUM)
- Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).
- A proactive, "Can Do" attitude.
- Self-driven and autonomous work style.
- Strong communication across internal and external teams.
- Passion for operational excellence and continuous improvement.
- Commitment to compliance and industry best practices.
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Designs and operates secure, reliable Azure cloud platforms using Terraform, GitHub Actions, containers, and automation. Responsibilities include CI/CD, observability, incident response, platform security, vulnerability remediation, disaster recovery, infrastructure troubleshooting, and SRE practices. The role supports production workloads, improves reliability and delivery processes, participates in on-call activities, and mentors engineers while partnering across development, security, architecture, and operations teams.
Top Skills:
BashCi/CdCloud SecurityDockerGitGithub ActionsGitopsInfrastructure As CodeKubernetesAzureObservabilityPowershellPythonTerraform
Fintech • Software
The Senior Site Reliability Engineer ensures SaaS platforms remain reliable, performant, secure, and scalable. Responsibilities include building cloud infrastructure, implementing monitoring and alerting, automating operational runbooks and deployments, managing Infrastructure as Code, applying AI-powered observability and remediation, supporting Kubernetes and cloud networking, and leading incident triage and root-cause analysis during 24/7 on-call rotations.
Top Skills:
AIAiopsAksAnsibleAppdynamicsAWSAzureAzure DevopsBashC# .NetCi/CdCloud NetworkingCloudopsCosmos DbDatadogDynatraceEksFirewallsHarnessIdera Sql Diagnostic ManagerInfrastructure As CodeJavaJenkinsKubernetesLinuxLoad BalancingNew RelicPowershellPythonRedgate Sql MonitorSolarwinds Database Performance AnalyzerSQLTerraformWindows
Healthtech • Information Technology • Software • Telehealth
Develop, monitor, and maintain distributed production systems and AWS-based microservices infrastructure. Build automation, tooling, and repeatable processes that improve uptime, scalability, security, and operational efficiency. Support product engineering teams with performance, scaling, incident diagnosis, and production debugging. Analyze and tune systems, code, and networking while participating in on-call operations and blameless post-mortems.
Top Skills:
AWSDnsDockerGCPGenaiHttp/HttpsKubernetesLoad BalancersNtpReverse ProxiesTcp/IpTlsWeb Application Firewalls
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
