Senior Strategic Operations Specialist

Essential Job Functions

• Partner closely with the SVP of Operations to support day-to-day and long-term strategic priorities.
• Anticipate needs, manage competing priorities, and ensure initiatives stay on track.
• Prepare briefings, presentations, reports, and decision-support materials for executive leadership.
• Represent the SVP's operational priorities in cross-functional meetings and communications as appropriate.

• Lead and coordinate high-priority, cross-functional projects from inception to completion.
• Develop and maintain project plans, timelines, milestones, and accountability structures.
• Monitor project progress, proactively identify risks, and implement mitigation strategies.
• Manage multiple competing priorities with agility and precision.

• Design, document, and implement process flows and standard operating procedures (SOPs) across operational areas.
• Identify inefficiencies and recommend data-driven solutions to optimize operations.
• Partner with operational teams to drive continuous improvement initiatives aligned with organizational goals.
• Translate complex workflows into clear, actionable process documentation.

• Support strategic initiatives related to healthcare network management and health plan operations.
• Collaborate with clinical, compliance, and network teams to ensure operational alignment.
• Stay current on managed care marketplace trends, regulatory requirements, and behavioral health operations best practices.

• Build strong relationships across departments to drive alignment and collaboration.
• Support management of regulatory and compliance-related activities.
• Ensure operational initiatives adhere to applicable federal, state, and industry regulations.
• Facilitate working sessions, prepare agendas, and track action items across teams.

Qualifications

Minimum Education, Experience & Training Equivalent to:

We believe humans with a diverse range of experiences may be suited for work at hand. We are avoiding education and experience minimums with an acknowledgment that these can be barriers for historically excluded groups.

This role is suited for a dynamic, empathetic, and forward-thinking leader with a proven track record of inspiring teams, strong operational and programmatic thinking, driving organizational growth, and championing social impact, particularly within a nonprofit or community-focused setting.

What would be a plus:

• Direct experience serving or working with individuals with intellectual and developmental disabilities and their families.
• Direct experience in healthcare operations, health plan operations, or healthcare network management.
• Demonstrated experience supporting executive-level operations or initiatives.
• Proven ability to independently manage complex, multi-stakeholder projects .
• Experience with process design, workflow development, and operational improvement.
• Strong understanding of managed care, behavioral health operations, and/or IDD services.
• Familiarity with provider network management.
• Experience with health plan operations, contracting, or network strategy.

Requests:

• Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace.
• Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Ability to utilize computer, cell phone (iPhone).
• Frequent sitting.

Knowledge, Skills & Abilities (organized by our company values): 

Community oriented:

• Seeks to understand the underlying needs, desires, and values of colleagues.
• Proactively builds spaces for others to engage in learning and community.
• Appreciates and demonstrates collaboration across teams.
• Serves as a role model, bringing our core values to life in your work.
• Appreciation for cross-departmental collaboration.
• Work in an exciting, fast paced high energy environment while effectively multitasking and managing day-to-day responsibilities without supervision.
• Personable; able to work comfortably with individuals at all levels within the organization.
• Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy.

Equity informed:

• Knowledge of multiple historically excluded groups with knowledge in I/DD (intellectual and developmental disability) communities.
• Interest in working with and elevating employee needs.
• Approaches work with a growth mindset, welcome feedback, and understand that humans all have biases and are imperfect as a baseline.
• Experience working and communicating with families.
• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.

Bold:

• Navigates ambiguity with an excitement for problem solving.
• Effectively manages programs from visioning to implementation + impact measure.
• Commitment to meet agreed upon deadlines on time or ahead of schedule.
• Transparent on action, pursuits, and outcomes.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.

Wellbeing driven:

• Willingness and commitment to self-reflection and re-thinking. 
• Ability to understand your physical, mental, social, and financial wellbeing needs with a willingness to co-create boundaries that allow you to sustainably show up and honor your humanity.
• Capacity to contribute to and help cultivate effective + sustainable wellbeing driven spaces.
• Commitment to managing a remote schedule that aligns with PST business hours, ensuring your availability supports a healthy team rhythm and effective cross-functional partnership.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Ability to obtain and maintain a National Provider Identifier (NPI).
• Must attend any required training.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.