Senior Strategic Partner Manager

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since Patreon's inception

• 100 million+ free memberships for fans who may not be ready to pay just yet, and

• 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Senior Strategic Partner Manager to support our mission.

This role is based in New York and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Team

The Top Creator Management team oversees and drives platform satisfaction and growth for the highest impact and highest potential creators on Patreon. You’ll report to the Head of Top Creator Management.

About the Role
This fast paced and high-impact role requires a great level of complex problem-solving with both internal and external key partners. You’ll be responsible for the account management & success of a book of business partners and driving data-backed solutions and opportunities.

• Drive strategy and support for a high-volume portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices

• Lead strategy sessions with creators to grow their communities, increase revenue, or better use Patreon’s tools

• Respond to inbound questions with speed and clarity, helping creators feel heard and supported

• Share updates and learning resources with creators while keeping communication personal and actionable

• Identify and escalate common issues, feedback, or trends to improve products and processes

• Champion partner feedback to product teams for optimization of internal and external tools.

• Analyze creator performance and engagement through data-driven research, diagnostics, and benchmarking.

• Collaborate closely with cross-functional teams to continuously improve the creator experience
  Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team

• Manage and negotiate complex deal structures, partnering closely with finance and legal teams.

About You

• BA/BS degree or higher

• 7+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment.

• 4+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators.

• Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners

• Expertise in using data and analytics to develop insights for decision making.

• Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training

• Curious, empathetic, and confident offering strategic advice in short, focused interactions

• Track record of revenue and product‑adoption growth within a medium- to large- strategic portfolio.

• Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy.

• High operational rigor - disciplined CRM usage, cadence execution, and follow‑through.

• Strong negotiation/persuasion skills - both strategic and tactical. Experience building complex deals is a plus.

• Consultative sales acumen—adept at retaining and expanding accounts through persuasive storytelling and ROI framing.

Growth & Learning Opportunities

• Understand the complex business models of top‑earning creators and identify new monetization levers.

• Hone advanced relationship‑building skills with multifaceted creator teams.

• Deepen expertise in community engagement, fan conversion, and membership economics.

• Play a key role in shaping a product‑led company’s feature set for the creator economy

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver.

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements.

At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Patreon reserves the right to modify or update compensation and benefits at any time.