The Senior Strategy Analyst will analyze large-scale Generative AI deployments, deliver strategic insights, influence product roadmaps, and craft narratives to enhance customer experience. The role requires collaboration with Customer Success and Engineering teams to maximize the value derived from data-driven insights.
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
We are looking for a Senior Strategy to join our growing Analyst & Strategy Team to help shape the future of customer experiences powered by Generative AI.
As a key member of ASAPP's Customer Growth organization, you will partner with Customer Success and Engineering teams to deliver strategic insights and maximize the value that the world's largest brands derive from our platform. Your analysis will directly influence how customers interact with leading brands, while your recommendations will help guide the direction of our evolving AI products.
In this role, you will analyze large-scale Generative AI deployments, uncover and communicate strategic opportunities, influence product roadmaps, and craft compelling narratives around performance and impact.
The ideal candidate is a compelling storyteller with deep analytical expertise, a strong grasp of customer behavior, and a track record of translating data-driven insights into actionable strategic roadmaps.
This role is right for you if you
- Thrive at the intersection of data analysis and strategic thinking
- Enjoy turning complex data into clear, actionable business recommendations
- Excel at storytelling and can communicate insights to both technical and non-technical audiences
- Have a proven track record of influencing senior stakeholders and product direction
- Are comfortable working in fast-paced, cross-functional environments
- Are skilled at uncovering patterns in large, complex datasets
- Are curious, adaptable, and eager to learn about new technologies and industries
What you’ll do
- Partner with large enterprises to develop roadmaps for their CXP (Customer Experience Platform) deployment strategy
- Analyze data from customer service interactions to identify trends and to provide actionable recommendations to maximize value
- Translate complex analytical findings into clear, compelling presentations for senior stakeholders
- Influence product roadmap by identifying key areas for innovation and improvement
- Collaborate with Customer Success Managers to shape account strategy, create forecasts, and quantify impact of technology
- Identify creative new ways to analyze data at scale
What you'll need
- Bachelor's degree in Business, Economics, Data Science, Mathematics, Computer Science, Statistics, or related field; or equivalent work experience
- 3-5 years of experience in consulting, data analytics, strategy, or a similar role
- 2+ years in client facing experience
- Demonstrated experience connecting data analysis to business drivers
- Advanced SQL skills, including the ability to write new queries and interpret existing queries
- Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to executive and cross-functional audiences
- Strong written and verbal communication skills
What we’d like to see
- Experience leveraging large language models for analytics purposes
- Specific experience analyzing customer behavior and unstructured, conversational data
Benefits
- Competitive compensation with stock options
- Comprehensive medical, vision, and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave, including adoptive and foster parents
- 3 weeks paid time off (increases with tenure) and unlimited sick leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-SL1 #LI-Hybrid
Top Skills
Generative Ai
Google Slides
PowerPoint
SQL
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