The Senior Technical Consultant will implement and optimize Outreach technologies, collaborating with clients to ensure adoption of best practices and effective solutions.
About Outreach
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.
About the Team
- The Technical Consulting Practice is made up of leading experts on Outreach, CRM, and sales technologies who bring innovation to implementation each and every day. As a vital part of our onboarding and optimization processes, the technical consulting team ensures our customers utilize Outreach to the fullest technical potential while adhering to best practices.
About the Role
- As a Sr. Technical Consultant you will play an important roleworking as a technical subject matter expert in a wide variety of SaaS technologies within the Professional Services line of business. Working in a fast-paced environment, you will work closely with internal and external consultants and technology experts to implement, upgrade, and configure various solutions in our sales engagement platform. The success of this role will be measured by the overall business impact, client adoption of technology best practices, and quality of platform setup conducted by the consultant.
- Location: Fully remote - CST/ EST preferred
Your Daily Adventures Will Include
- Manage and execute on implementations & projects for customers
- Perform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality
- Be a subject matter expert on a multitude of Outreach technologies, acting as a trusted advisor to internal and external stakeholders
- Partner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion
- Distill information from a variety of sources to inform complex configuration setup
- Explore all relevant client processes to build successful integrations
- Collaborate with client technical experts to establish a thorough configuration testing plan
Our Vision of You
- Technical Aptitude - You have a history of mastering new technologies and technical skills quickly and efficiently. You also have a demonstrated ability to enact creative technical testing and troubleshooting processes
- Consultant & Trusted Advisor - You have the ability to discover the “how” and “why” of proposed solutions to determine feasibility and suggest alternatives
- Strategic Problem Solver - You have a history of collaborating with teammates and enterprise level customers to solve difficult problems. You have a willingness to theorize about complex integration solutions while also being able to jump in and get things done
- Exceptional Communication Skills - You have Experience in successfully collaborating with client contacts at all levels of the organization chart and translating complex technical topics into language that can be understood by non-technical stakeholders
Preferred Qualifications
- Ability to speak with expert knowledge about a broad spectrum of technical topics including APIs, CRM Integration, security, privacy, and integrations
- Familiarity with front-end and back-end development technologies
- Admin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform
- Track record of leading with optimism to help others persevere in difficult situations
- Expertise in working with a Sales Engagement Platform
- History of working with internal Product or Engineering teams to improve product features and capabilities
#LI-LT1
#LIRemote
Top Skills
APIs
Crm Integration
Dynamics
Salesforce
Similar Jobs
Information Technology • Consulting
The Technical Consultant will deliver project implementations, create functional designs, develop Curam extensions, and mentor less experienced consultants.
Top Skills:
AWSCuramDb2EclipseIbm CloudJ2EeJavaAzureOracleRestSoapSQLWsdl
eCommerce • Analytics
The Senior AJO Technical Consultant designs and implements customer journeys using Adobe Journey Optimizer, ensuring data-driven, scalable, and compliant solutions while collaborating with various teams.
Top Skills:
Adobe Journey OptimizerAem AssetsAepAPIsCjaJSONRtcdpWebhooks
Industrial • Manufacturing
The Senior Technical Services Consultant supports field sales and customers in water treatment, focusing on data centers and high-tech applications, while assisting in technical troubleshooting and R&D projects.
Top Skills:
Cooling ApplicationsWater Treatment
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
