Senior Technical Consultant

Your Daily Adventures Will Include

• Manage and execute on implementations & projects for customers 
• Perform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality 
• Be a subject matter expert on a multitude of Outreach technologies, acting as a trusted advisor to internal and external stakeholders 
• Partner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion 
• Distill information from a variety of sources to inform complex configuration setup 
• Explore all relevant client processes to build successful integrations 
• Support the adoption of AI-enabled workflows 
• Collaborate with client technical experts to establish a thorough configuration testing plan 

Our Vision of You

• • Experienced Technical Consultant -  you have 4-5 years of experience working in a SaaS consulting role, with at least 2 years of experience in a technical or support role 

  • Technical Aptitude  - You have a history of mastering new technologies and technical skills quickly and efficiently. You also have a demonstrated ability to enact creative technical testing and troubleshooting processes 

  • Consultant & Trusted Advisor  -  You have the ability to discover the “how” and “why” of proposed solutions to determine feasibility and suggest alternatives 

  • Strategic Problem Solver - You have a history of collaborating with teammates and enterprise level customers to solve difficult problems. You have a willingness to theorize about complex integration solutions while also being able to jump in and get things done 

  • Exceptional Communication Skills - You have Experience in successfully collaborating with client contacts at all levels of the organization chart and translating complex technical topics into language that can be understood by non-technical stakeholders 

Preferred Qualifications

• • Ability to speak with expert knowledge about a broad spectrum of technical topics including APIs, CRM Integration, security, privacy, and integrations 

  • Exposure to AI-enabled technologies (e.g., AI-driven workflows, copilots, predictive analytics, or automation features) with ability to configure, enable, or support AI functionality 

  • Familiarity with front-end and back-end development technologies 

  • Admin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform 

  • Track record of leading with optimism to help others persevere in difficult situations 

  • Expertise in working with a Sales Engagement Platform 

  • History of working with internal Product or Engineering teams to improve product features and capabilities