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Lead and manage the core Firewall offering within Cloudflare's SASE/SSE solution, collaborating with teams to drive product development and support all customer lifecycle phases.
Top Skills:
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Available Location: Lisbon or London (Hybrid)
About the Role
As a Senior Technical Writer at Cloudflare, you play an important role in the Product Content Experience (PCX) team. You will partner with engineers, product managers, customer-facing teams, and users to develop and improve content. You will be the first to explain new products and features for our Developer Platform, impacting and influencing the content experience of a product used by millions of people daily. If you are excited to work with an audience ranging from Wordpress bloggers to development teams at Fortune 100 companies, come help us make the internet better!
Beyond content development, you will have the opportunity to dive in and create code samples and tutorials -- with thousands of new users signing up every day, your content will very likely be part of their first experience with Cloudflare.
Responsibilities
Requirements
Be prepared to discuss your samples, as well
Bonus Points
About the Role
As a Senior Technical Writer at Cloudflare, you play an important role in the Product Content Experience (PCX) team. You will partner with engineers, product managers, customer-facing teams, and users to develop and improve content. You will be the first to explain new products and features for our Developer Platform, impacting and influencing the content experience of a product used by millions of people daily. If you are excited to work with an audience ranging from Wordpress bloggers to development teams at Fortune 100 companies, come help us make the internet better!
Beyond content development, you will have the opportunity to dive in and create code samples and tutorials -- with thousands of new users signing up every day, your content will very likely be part of their first experience with Cloudflare.
Responsibilities
- Create and edit product documentation according to company guidelines, varying from support content to product and developer documentation.
- Collaborate with content experts and project managers to distill complex, broad concepts about products into usable and accurate documentation.
- Work closely with a variety of product, engineering, and customer-facing teams to document how to use new product features to both technical and non-technical users.
- Work independently and manage multiple simultaneous projects.
- Own, create, and help manage all product, developer, and support content.
Requirements
- Strong verbal, written, and interpersonal communication skills - must provide samples of excellent technical writing skills
- Each sample should be 500-1,000 words in length, and at least one sample should be a technical procedure
Be prepared to discuss your samples, as well
- 4-7 years of professional technical writing experience for technical and general consumer audiences
- Strong interest and comfort with technical subject matter
- Familiarity with databases, JavaScript, Git, HTML, Markdown, CSS, and JSON
- Bachelor's degree or higher in English, Technical Communication, or other major with writing-intensive component and/or a technology emphasis
Bonus Points
- Familiarity with Python, Mercurial, or other modern programming languages and frameworks
- Knowledge of web servers, networking, HTTP, DNS and command line tools on Linux, Windows and Mac
- Experience with multimedia and graphic design
Cloudflare New York, New York, USA Office
New York, NY, United States
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
