Senior Telecom Expense Management Analyst (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We are seeking a highly analytical and detail-oriented Senior Telecom Expense Management Analyst to oversee and optimize our telecom and mobility spend. The ideal candidate will have deep experience with telecom contracts, billing validation, cost allocation, and vendor management. You will play a key role in ensuring accurate billing, identifying cost-saving opportunities, managing vendor relationships, and improving operational efficiencies across all telecommunications services

Responsibilities:

• Telecom Expense Oversight:

  • Review and validate all telecom invoices (wireline, wireless, data, voice, cloud, etc.) to ensure billing accuracy and contract compliance.

  • Reconcile telecom invoices against contracts, orders, and inventory records.

  • Identify billing errors, discrepancies, and overcharges; lead dispute resolution with vendors.

• Optimization & Cost Savings:

  • Analyze usage trends and spending patterns to identify cost-reduction opportunities.

  • Recommend plan changes, service adjustments, or technology upgrades to optimize telecom expenditures.

  • Support implementation of savings initiatives and track results.

• Reporting & Analysis:

  • Create and maintain detailed expense reports and dashboards for internal stakeholders.

  • Provide monthly, quarterly, and annual TEM reports to Finance, IT, and Procurement teams.

  • Support budgeting, forecasting, and accrual processes related to telecom spend.

• Vendor & Contract Management:

  • Serve as a liaison with telecom vendors and service providers to resolve issues and negotiate terms.

  • Monitor service level agreements (SLAs), contract compliance, and renewal schedules.

• Process Improvement & System Management:

  • Maintain accurate telecom inventory and asset records within TEM systems.

  • Assist in the administration and enhancement of TEM platforms (e.g., Tangoe, Calero, Sakon, etc.).

  • Document processes, policies, and procedures to support scalability and audit-readiness.

• Telecomm & Datacomm Provisioning

  • Pricing, ordering, installing and decommissioning Telco circuits. (Waves, MPLS, ISP & DIA)

  • Tracking and expediting circuit orders, firm order commitments and LOA’s in the circuit order life cycle.

  • Ensure all installs and removals are properly entered, tracked, added and credited within our TEM system.

• Client Billing

  • Work with Network Client WAN Team as finance interface for client billing & business unit cross charging.

  • Manage a Jira Dashboard for Client orders, installs, de-installs and billing itemizations tracking.

  • Update client bills Tax and incidentals on a monthly basis.

Qualifications:

• 5+ years of experience in telecom expense management, telecom finance, or related disciplines.

• Strong experience with TEM platforms and tools (e.g., Tangoe, Calero, MDSL, Sakon).

• Proven track record of identifying and realizing telecom cost savings.

• Experience with Telco Provisioning

• Strong analytical, problem-solving, and organizational skills.

• Advanced Excel skills; familiarity with data visualization tools (e.g., Power BI, Tableau) a plus.

• Excellent communication skills for working with cross-functional teams and vendors.

• Ability to manage multiple priorities in a fast-paced environment.

• Bachelor’s degree in Finance, Business, Information Technology, or a related field.

Preferred Qualifications:

• TEM certifications or telecom industry credentials (e.g., CTEM, CITP)

• Experience with Oracle or Zycus

• Experience with mobile device management (MDM) platforms

• Knowledge of global telecom markets and international billing practices

Compensation Range: The salary range for this position is between $105,000 - $115,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].