Senior Value Architect

Responsibilities of a Senior Value Architect :

• 1) Objective mapping & value discovery
• Run structured workshops with customer stakeholders to clarify objectives, constraints, stakeholders, and success criteria.
• Translate objectives into measurable frameworks: leading indicators → outcome KPIs → value narrative.
• Establish baseline measurement plans and governance cadence with internal and customer owners.
• 2) Data analysis & insight generation (structured + unstructured)
• Ingest, normalize, and interpret structured data (product usage/telemetry, customer and user attributes, engagement metrics, CRM/CS platform fields, support metrics)
• Synthesize unstructured data (call notes, emails, QBR notes, success plans, survey feedback, support narratives, stakeholder commentary) to contextualize quantitative trends and uncover hidden blockers/needs.
• Segment and trend data (cohorts, adoption depth vs breadth, role-based usage, time-to-value) and connect observed behaviors to objectives.
• Identify what’s driving or inhibiting outcomes and recommend next-best actions with CSMs and customer leaders.
• 3) Value modeling & quantification
• Build conservative, transparent models (ROI/TCO, productivity, avoided costs, revenue influence where appropriate).
• Maintain an assumptions log and confidence levels for claims; separate value realized from value potential and value at risk.
• Create sensitivity scenarios and document “what would prove/disprove this” for key hypotheses.
• 4) Executive communication & enablement
• Produce customer-ready deliverables: Customer Objective Map (objectives → KPIs → signals → owners)Value Scorecard (baseline, current, target, trend, confidence)
• Executive Value Readout (QBR-ready narrative + evidence)Value Realization Plan (90/180-day milestones and actions)Equip CSMs with objective-aligned insights, talk tracks, and action plans.
• 5) Standardization & scaling (CS Ops-owned)
• Convert top-account learnings into a “Value Library” (value themes, drivers, KPI dictionary, measurement rules, templates).
• Partner with CS Ops and RevOps/Product Analytics to operationalize: standardized fields/tags and definitions dashboards and repeatable reporting workflows and playbooks that scale beyond strategic accounts (digital motions, QBR automation inputs, renewal risk flags, expansion triggers)

We would love to work with you if you have:

• Extensive experience in one or more of: Value Consulting/Engineering, Customer Outcomes, CS Ops/RevOps analytics, Solutions Consulting, Management Consulting (value realization), or similar.
• Demonstrated ability to translate structured AND unstructured data into clear insights and executive-ready stories that drive action.
• Strong quantitative skills: advanced Excel/Sheets; BI proficiency; SQL preferred; comfort working with data dictionaries and metric definitions.
• Ability to extract themes from qualitative sources (notes, feedback, communications) and reconcile them with quantitative signals.
• Strong business acumen: KPI design, ROI/payback fundamentals, assumptions management, and “confidence grading.”
• Excellent facilitation and stakeholder management (economic buyer + operators).
• Strong written and visual communication (crisp narrative, clear charts, executive-ready slides).


• Nice-to-haves
• Experience in SaaS post-sale motions (renewals, expansion, QBRs) and partnering with CS Ops to scale insights.
• Familiarity with enablement/sales productivity metrics (ramp time, win rate, cycle time, content effectiveness).
• Experience building  repeatable measurement frameworks, KPI dictionaries, or customer outcome programs.


• Tools (expected)
• Spreadsheets (Excel/Sheets), presentation tools (PowerPoint/Slides)BI tooling (Tableau/Power BI/Looker or similar)Structured data access skills (SQL or equivalent)
• Comfort handling qualitative inputs at scale (e.g., structured note templates, tagging taxonomies, basic text analytics approaches)
• Familiarity with Customer Success tools such as Gainsight, Product Usage software like PX or Pendo, and CRM.
• Use of Mediafly’s Value platform or similar is also desirable