Senior Vice President, Operations

Job Overview:

The Senior Vice President of Operations serves as Genea’s top operational leader, responsible for shaping and executing the strategic vision for all global Operations functions. This role oversees Submeter Billing, Security, On-Demand HVAC, Implementations, Technical and Customer Support, Customer Success, Business Operations, Finance, and Administration, ensuring these teams operate cohesively and effectively in support of Genea’s growth. As a key member of the Executive Leadership Team, the SVP reports directly to the CEO and collaborates closely with cross-functional leaders to drive operational excellence, scalability, and continuous improvement across the organization.

We are seeking a strategic, decisive, and highly adaptable leader who thrives in a fast-paced, lean, high-growth B2B SaaS environment. The ideal candidate is both a visionary and a hands-on operator, someone who is eager to roll up their sleeves to deeply understand our business and diverse product portfolio, while also designing the systems and processes that enable long-term scale. This individual must have a demonstrated track record of successfully overseeing multiple distinct teams, strengthening collaboration within Operations, and ensuring seamless alignment with teams across the company. Exceptional communication, organizational strength, and attention to detail are essential. Proven experience leading complex business operations, driving change management initiatives, and deploying AI driven operational solutions is required.

Duties and Responsibilities:

• Oversee Genea’s day-to-day global Operations functions, including Implementations, 24/7/365 Technical and Customer Support, Customer Success, Business Operations, Finance, and Administration across all three product lines: Submeter Billing, On-Demand HVAC, and Security.
• Ensure strong collaboration, communication, and alignment among multiple diverse Operations teams, as well as between Operations and other departments across the organization.
• Provide operational expertise, analysis, and recommendations that improve performance, streamline processes, and strengthen the customer experience.
• Establish, implement, and continuously refine data-focused KPIs to inform decision making, evaluate both team and individual performance, and drive accountability.
• Lead, manage, and coach six Manager- and Director-level direct reports, fostering a high-performing, empowered, and engaged leadership team.
• Oversee a global Operations workforce of 50+ employees across the United States and India, ensuring consistent performance, quality, and culture alignment across all regions.
• Set strategic goals for the Operations function and ensure alignment with Genea’s broader business objectives.
• Develop, document, and implement scalable company processes, SOPs, playbooks and best practices that support rapid growth and operational excellence.
• Leverage AI capabilities, tools, and automation to improve efficiency, enhance team effectiveness, and elevate the Operations function.
• Collaborate closely with the Executive Leadership Team to inform and contribute to short- and long-term organizational planning, strategy development, and execution.

Qualifications:

• 10+ years of progressive experience in operations management, preferably within a high-growth B2B SaaS environment.
• Proven success overseeing multiple diverse teams and driving strong collaboration both within Operations and across cross-functional departments.
• Strong people leadership skills with a demonstrated track record of managing, developing, and scaling global teams.
• Ability to establish, manage, and prioritize multiple complex projects, with excellence in project planning, execution, and follow-through.
• Experience building, maintaining, and evolving operational KPIs and performance reporting to support data-driven decision making.
• Technically savvy, with proficiency in Microsoft Office and the ability to quickly learn and adopt new tools and platforms.
• Deep knowledge of AI capabilities and a proven track record implementing AI tools and systems to enhance operational efficiency, effectiveness, and customer experience
• Exceptional written and verbal communication skills, with the ability to clearly articulate ideas to both technical and non-technical audiences.
• Strong attention to detail, a high sense of urgency, and an entrepreneurial mindset suited for a fast-paced, lean, high-growth organization.
• Experience leading organizational change and driving operational transformation is highly desired.

Estimated Salary Range: $250-300K base salary + performance bonus

The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications.

In addition, full-time employees are eligible to participate in a comprehensive benefits program that includes medical, dental, and vision insurance; flexible spending accounts (FSA); life insurance; accidental death and dismemberment (AD&D) insurance; long-term disability (LTD) coverage; paid time off (PTO); and a 401(k) retirement savings plan.