Senior Workflow Consultant

About us

TeleTracking began with a simple but powerful belief that no one should wait for the care they need. More than a slogan, it’s a promise to continually improve healthcare.

TeleTracking builds groundbreaking technology incorporating deep clinical expertise. Our solutions are used in the nation’s largest healthcare systems and around the world to positively impact patients, families and communities.

What’s your contribution to the TeleTracking story?

When you chose to bring your passion and skills to helping achieve our purpose you’ll be part of a team that understands that there’s a human life behind every data point.   Your skills, curiosity, and compassion—will help fuel our innovation and achieve the TeleTracking promise of revolutionizing modern healthcare. 

About the role

The Senior Workflow Consultant serves as the subject matter expert on patient flow throughout the development and implementation of TeleTracking solutions. This role is responsible for assessing current workflows, designing operational efficiencies, and delivering measurable improvements in productivity, patient experience, and clinical outcomes. The Senior Workflow Consultant also leads transformation initiatives and mentors junior team members.

This is a client-facing role requiring compliance with vendor credentialing standards for on-site engagements. The position demands up to 85% domestic and internationally travel.

What you will do

• Provide expert level patient flow consultation to health system executives, clinicians, and operational teams throughout project lifecycles, including post-delivery. 
• Collect and analyze workflow data, assess organizational implementation readiness.
• Manage project deliverables, timelines, and stakeholder relationships in alignment with company policies.
• Facilitate detailed workflow design sessions with cross-functional teams, document process changes, and align training strategies with stakeholder needs.
• Translate process changes into system build configurations and settings.
• Conduct workflow validation sessions to evaluate organizational readiness for change.
• Serve as a key interface with senior client executives.
•  Act as a subject matter expert for leadership, collaborating on process and software improvement initiatives. Mentor Workflow Consultants and Application Specialists.

What you will bring

• Four or more years of hospital experience including two years designing and implementing workflows.
• At least two years in clinical, patient placement, or health system operation role.
• Minimum two years of client-facing experience with a strong understanding of client/vendor dynamics.
• Two or more years of experience leading stakeholder engagement initiatives.
• Exceptional communication skills including public speaking to client audiences preferred. 
• Experience leading organization change.
• Strong written communication skills with system documentation experience preferred.
• Expert in capacity management and patient flow.
• Demonstrated ability to identify and communicate process improvements.
• Excellent conflict resolution and group facilitation skills.
• Proven ability to manage multiple projects and independently prioritize tasks.
• Ability to maintain composure under pressure and demonstrate a consistently positive attitude.
• Deep understanding of application reporting and alignment with client outcomes.
• Demonstrated analytical and technical proficiency including the ability to manage large data sets.
• Demonstrated expertise in designing complex health system workflows.

Education

• Bachelor’s degree in a healthcare or closely related field (clinical, operations, IT) is required.

License or Certifications

• Lean Six Sigma certification is preferred.
• Valid driver’s license and passport are required.