Service Architect

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Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position
About this opportunity:
The Service Architect is responsible for the design, implementation, operation, and maintenance of enterprise LAN/WAN network infrastructure. This role ensures secure, highly available, and compliant network services that support critical business operations. The engineer will play a key role in daily operations, incident recovery, lifecycle management, and continuous improvement of network platforms
What you will do:

• Design, implement, and maintain LAN/WAN network infrastructure supporting enterprise environments.
• Perform daily health checks and operational monitoring of network elements, including switches, routers, firewalls, load balancers, IPS, and related components.
• Maintain network elements on supported software versions in alignment with Lifecycle Management (LCM) plans, working closely with third-party providers (3PP).
• Design and maintain IP addressing schemes, network diagrams, traffic flows, and firewall policies.
• Ensure network environments are secure and compliant with Ericsson corporate security policies in collaboration with L3 Security teams.
• Execute configuration changes across Data Communication network elements following approved change management processes.
• Develop and maintain Method of Procedure (MOP) documentation and coordinate proactive and reactive maintenance activities.
• Participate in customer and stakeholder meetings to assess the impact of upcoming network-related changes on production systems.
• Maintain accurate and up-to-date network documentation, diagrams, and traffic flow records.
• Lead incident recovery efforts, troubleshoot major service degradations, and resolve trouble tickets within defined SLAs.
• Support Service Delivery Managers with root cause analysis, problem resolution, and strategies to mitigate service outages.
• Participate in a 24x7 on-call rotation to support escalations and critical outages

The skills you bring:

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• 3 plus years of experience working in an IP infrastructure or enterprise networking environment.
• Proven experience designing, implementing, and operating secure, scalable, and manageable switched and routed networks.
• Strong expertise in enterprise switching technologies, including VLANs, trunking, inter-VLAN routing, port aggregation, link negotiation, and fault isolation.
• Strong expertise in enterprise routing technologies, including static and dynamic routing, with hands-on experience using OSPF and/or BGP.
• Experience configuring, monitoring, and troubleshooting VPN technologies.
• Hands-on experience using packet capture tools and techniques for advanced fault isolation.
• Enterprise-level experience with security technologies such as IPsec VPNs, SSL VPNs, and Intrusion Prevention Systems (IPS).
• Hands-on experience with firewalls, including Juniper and/or Palo Alto platforms.
• Excellent time management and prioritization skills, with the ability to work effectively in a fast-paced environment with shifting deadlines.
• Hands-on experience with Juniper routers and firewalls, Palo Alto firewalls, Extreme switches, and/or Ericsson routers.
• Industry certifications such as Palo Alto, Juniper, or Extreme Networks certifications are a strong plus.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Technical Authority Expert
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.