Service Contracts and Subscription Operations Analyst

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

The Service Contracts and Subscription Operations Analyst is responsible for activating service (Maintenance) contracts, executing contract change requests, and issuing log credit.  

Responsibilities Include:

• Activate service contracts, process change requests, and issue sales log credit
• Understand how to process contracts in Oracle R12 Service Contracts Manager role
• Validate all required documents are signed by the appropriate parties 
• Obtain all necessary approvals before contracts are activated
• Manage contract modifications (change requests)
• Validate revenue recognition and billings in Oracle R12 when needed
• Understand transaction types and the accounting behind them.
• Manage Service Cloud cases
• Work with Greenfield IT on system issues

Preferred Skills:

• 2+ years of relevant work experience
• Exceptional communication skills, written and oral
• Detail-oriented and highly organized
• Able to adapt in a changing environment
• Able to work independently and make decisions with minimal supervision
• Confident individual who is willing to assume responsibility as an individual contributor and team player
• Able to maintain a positive attitude and manage stress
• Strong in problem solving and data mining
• Proficient in Oracle R12 Service Contracts Manager & Service Cloud case management
• Familiar with service agreements and  internal contracts 
• Familiar with service revenue recognition
• Experience with Sales Management System (SMS) a plus
• Proficient in Excel and/or Google Sheets 

Target Base Salary Range: $48,000 - $54,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

• Bachelor's Degree and 2 years of Support or Service Contract experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.