ServiceNow Administrator

AMC Networks is home to many of the greatest stories and characters in TV and film and the premier destination for passionate and engaged fan communities around the world.
 
We create and curate celebrated series and films across distinct brands and make them available to audiences everywhere. Our portfolio includes targeted streaming services AMC+, Acorn TV, Shudder, Sundance Now, ALLBLK and HIDIVE; cable networks AMC, BBC AMERICA, Independent Film Company, Sundance TV and We TV; and film distribution labels Independent Film Company and RLJE Films. The company also operates AMC Studios, our in-house studio, production, and distribution operation behind acclaimed and fan-favorite originals including The Walking Dead Universe and the Anne Rice Immortal Universe, and AMC Networks International, our international programming business.
 
We are currently seeking a Service Now Administrator to join our Technology Services team based in our New York, New York office.

JOB RESPONSIBILITIES

• Perform day-to-day support, administration, and proactive monitoring to maintain the ServiceNow platform. 
• Manage user roles, groups, and permissions to ensure proper access control. 
• Configure Catalog Items and Flows to meet business requirements. 
• Configure platform components such as UI Policies, Client Scripts, Business Rules, Data Policies, and Notifications to meet business needs. 
• Support and maintain API-based integrations, ensuring reliable data exchange between ServiceNow and external systems. 
• Configure reports, dashboards, and Performance Analytics indicators for operational and executive insights. 
• Manage system incidents and coordinate issue resolution with end-users and key stakeholders. 
• Apply platform capabilities to automate processes and reduce manual effort. 
• Actively test and validate Update Sets for Production deployment. 
• Provide technical guidance as a subject matter expert to end users. 
• Assist with quality assurance and testing of new features and upgrades. 
• Develop functional testing plans, test cases, and documentation. 
• Assist with system improvements while maintaining best practices and OOB configurations. 
• Attend vendor conferences/trainings and stay current on product roadmaps 
• Maintain, monitor, and troubleshoot ServiceNow MID Servers to ensure reliable connectivity for Discovery, Integrations, and Automation processes.

QUALIFICATIONS (Required & Preferred)  

• 3+ years' experience as a ServiceNow Administrator in an enterprise environment. (Required)  
• Proficiency in JavaScript, Glide API, and ServiceNow scripting best practices. (Required) 
• Strong experience with ITSM modules, including Incident, Change, Request, Knowledge, SLAs. (Required) 
• Experience with ITOM, including Discovery. (Required)  
• Experience with Integration Hub, Flow, Workflow Editor, and Process Automation modules. (Required) 
• Experience with Performance Analytics and advanced reporting modules. (Required) 
• Experience with Active Directory and LDAP integrations. (Required) 
• Experience with managing Update Sets for controlled migration between Instances. (Required) 
• Experience with SPM modules, including Demand, Project, Portfolio, Resource, Time Sheet. (Preferred) 
• Experience with Security Operations and Vulnerability Response concepts and components. (Preferred) 
• Experience with RPA Hub and Robotics Process Automation. (Preferred) 
• Experience with Application Portfolio Management and Financials concepts and components. (Preferred) 
• Strong understanding of CMDB and ITIL principles. 
• Understanding of the ServiceNow data model, including tables, relationships, and schema design principles. 
• Knowledge of scalable design principles and Best Practices within ServiceNow. 
• Excellent written and verbal communication skills. 
• Ability to document and communicate technical information.
• Strong analytical skills with the ability to analyze business processes and workflow.  
• Ability to work both independently and collaboratively with cross-functional teams.  
• Ability to multi-task, highly organized, with excellent time management skills. 
• Certified ServiceNow Administrator (CSA) certification. (Preferred) 

The base compensation range for this position is $100,000 to $110,000 commensurate with experience. AMC Networks additionally offers a comprehensive benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Paid Time Off, Paid Parental Leave and Adoption Services, among other benefit plan options, subject to eligibility requirements. AMC Networks values the benefits achieved through in-office collaboration, but we provide our employees with the flexibility to work from home one day per week.

The Company is committed to policy of nondiscrimination in its employment and personnel practices. Applicants are considered for all employment without regard to race, color, religious creed, religion, alienage, citizenship, gender, gender identity, national origin, ancestry, genetic predisposition or carrier status, age, marital status, familial status, military or veteran status, status as a victim of domestic violence, stalking or sexual assault, sexual orientation, disability or any other characteristic protected by federal, state or local law.