ServiceNow Business Analyst

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Serve as a Business Analyst supporting the Platforms - ServiceNow team.

• Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives.

• Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications.

• Support the design, implementation, and enhancement of ServiceNow solutions across the platform.

• Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization.

• Analyze current-state and future-state processes to recommend efficient, scalable solutions.

• Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively.

• Assist with testing activities, including test planning, execution support, and validation of delivered functionality.

• Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards.

What You Will Need:

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience.

• A MINIMUM of THREE (3) years of experience as a Business Analyst with exposure to ServiceNow.

• Proven experience with hands on coding and scripting.

• Proven experience as a Business Analyst, preferably supporting enterprise technology or ServiceNow implementations.

• Strong understanding of business analysis methodologies, requirements gathering, and process documentation.

• Experience creating user stories, process flows, use cases, and acceptance criteria.

• Ability to communicate effectively with both business and technical audiences.

• Strong analytical, problem-solving, and organizational skills.

• Experience working in Agile or iterative delivery environments.

• Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.

• Location: Washington DC/Metro area highly preferred due to client location - up to 25% travel to Guidehouse or client office

What Would Be Nice To Have:

• Direct experience with the ServiceNow platform and related modules.

• Familiarity with ITSM, ITOM, CMDB, or other enterprise service management processes.

• Experience supporting large-scale enterprise transformation or platform upgrade initiatives.

• Knowledge of testing, UAT coordination, or release management processes.

• Certification in Business Analysis, Agile, or ServiceNow-related disciplines.

**Please note: for this position, we are targeting a January start date.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.