Customize and configure ServiceNow applications and workflows, manage releases and environments, analyze system interactions, gather and document requirements, develop integrations and import data, troubleshoot issues, and maintain processes, standards, and tools to support Service Transformation and IT operations.
This is a remote position.
Responsibilities
- Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
- Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests
- Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
- Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
- Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
Project Management
- Gather and document user and process requirements, functional requirements, and develop technical requirements
- Develop workflow customizations, and support the Service transformation teams
- Identify problems related to primary financial software and determine corrective action
Maintenance
- Work with Service Desk and/or Application Support Specialists to troubleshoot complex problems and user issues
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Requirements
- 2+ years’ experience in at least 2 of the following development using Java/J2EE, HTML, C#/C++/C, Perl, Python, JavaScript/AJAX, or VB/.NET
- 2+ years’ experience of hands-on in configuring Service Now
- 2+ years’ in agile delivery methodologies
- 2+ years’ experience with client/server and applications system architectures and migration
- ITIL or Service Now certification
- Experience in loading the data into ServiceNow using import sets
- Experience in Integrating External Web services and SOAP based Web services, API and emails
- Excellent written and verbal communication skills
- Excellent analytical skills
- Excellent project management and time-management skills
- Strong problem-solving skills
- Ability to present technical information in a way that non-technical management and staff will understand
- Focus on quality and attention to detail
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