Services Operations Specialist - Greater Albany

In this role, you will report to the Hiring Manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location:  Albany, NY/Rensselaer, NY

Shift: Monday - Friday 7:00 am - 3:30 pm

Hourly Rate: $26 - $27/hr plus mileage, parking, and toll reimbursement

Must have reliable transportation and a valid driver's license/CDL required

This is not a work-from-home career. The ideal employee should reside in the Greater Albany, NY area, be responsible for traveling between multiple locations, and be able to travel outside of Greater Albany, NY up to 5% of the time.

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance

• Recognition: Celebrate your peers and earn points to redeem for gifts and products

What we’re looking for 

• Education: High school diploma or GED required; an associate degree or undergraduate degree in business or science-related field is a plus.

• Experience: 3 -5+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales,

• Collaboration Tool: Microsoft Teams experience preferred 

• IATA, DOT, HAZWOPER, OSHA Right to Know, IMDG a plus

• Forklift Certification a plus

• Valid Driver’s License and reliable transportation required; CDL a plus.

• Prior experience with VWR/Avantor products and services a plus.

How you will thrive and create an impact 

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

The Services Operations Specialist plays a key support role across multiple facilities and/or customer sites, primarily within their assigned geographic region. They step in to perform various job functions during periods of scheduled associate vacations, leaves of absence, unfilled positions, or emergency situations.

While their primary responsibilities are focused within a designated territory, they also serve as secondary backup, which may require travel beyond their home territory or state.

Roles they may support include:

• Coordinators

• Technicians

• Team Leads

• Glass Washers

• Lab Support Technicians

• Site-specific Project Managers

Services Operations Specialists are cross-trained in multiple job profiles, enabling them to build specialized expertise and gain broad experience across all Lab and Production service offerings.

This diverse knowledge allows them to:

• Provide on-the-job training for new associates

• Collaborate with Avantor site leaders to identify and implement process and safety improvements

• May require future travels to customer sites.

• Coordinates and leads team efforts and performs work related to customer requirements.

• Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions.

• Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers, etc., to procure lab supplies and materials.

• Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications.

• Trains Avantor Lab and Production Services associates on all service offerings.

• Provides SAP Support (Full customer services, credit rebills, invoice scrubbing).

• Modifies and maintains quality metrics and key performance indicators.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.