Show Supervisor, Live Music

JOB DETAILS 
Job Title:     Show Supervisor, Live Music 
Reports To: Creative Production Manager, Live Music
Working Hours: Normal office hours are 10:00 to 18:00, Tuesday – Saturday 
Place of Work: NYC Studios, 37 – 12 35th St, Long Island City, NY 11101
Work Status: Seasonal Contractor
Contracted Dates: 8/4/26 – 11/21/26 (15 weeks working + 1 week off in October, dates tbd)
Pay Rate: $1,200/week (15 weeks of work, $18,000 total)
 
ABOUT RWS GLOBAL 
As the world’s largest producer of groundbreaking live entertainment, RWS Global creates meaningful connections and customized experiences spanning from theatrical productions to events, multimedia and more. In 2024, the entertainment leaders expanded capabilities into live sporting events with the introduction of RWS Global Sports.  
  
Headquartered in New York, London, Cincinnati and Sydney with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base, RWS Global serves major brands and corporations, theatres, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals worldwide.  
  
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, Marella Cruises, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit rwsglobal.com. 
JOB SUMMARY
RWS Global is seeking an experienced and musically knowledgeable Show Supervisor to support the preparation, rehearsal, and successful deployment of our live music talent.  Reporting to the Creative Production Manager, Live Music, this role serves as a key liaison between performers, creative teams and production staff throughout the onboarding and rehearsal process.
The Show Supervisor will lead and facilitate in-studio rehearsals for musicians and vocalists while also conducting virtual orientation and preparation sessions for performers joining ships directly without an in-house rehearsal period.  This individual will ensure performers are artistically prepared, operationally informed and equipped with the tools and resources necessary for success onboard.
As a trusted representative of the Live Music team, the Show Supervisor will provide consistent guidance, support, and problem solving throughout the rehearsal and pre-deployment process.  While the role encompasses a wide range of responsibilities, the primary duties include:
Key Responsibilities
Rehearsal & Performance Oversight

• Lead and oversee in-house rehearsals, sound checks, Presentation Sets and virtual review sessions.
• Maintain a consistent presence in rehearsals, providing musical coaching, guidance and real-time support to performers and musical staff.
• Supervise and support coaching personnel to ensure rehearsal objectives and performance standards are achieved.
• Ensure performer attendance, preparedness and active participation throughout the rehearsal and evaluation process.  
• Complete and distribute rehearsal reports, performance assessments, and other required documentation.

Performer Support & Talent Development

• Serve as a primary point of contact for performers throughout the rehearsal and onboarding process.
• Provide objective feedback and performance evaluations, supporting Performance Improvement Plans (PIPS) when necessary.
• Identify and escalate performer concerns, operational issues and performance trends to leadership.
• Monitor voyage reports, surveys and performer feedback to support continuous improvement initiatives.

Scheduling & Operational Coordination

• Create, maintain and communicate rehearsal schedules and related logistical plans.
• Coordinate performer onboarding activities, including wardrobe fittings, medical appointments and pre-deployment requirements.
• Develop and distribute band contact sheets and other performer resources.
• Communicate schedule changes, operational updates and critical information to performers and stakeholders in a timely manner.

Technical & Equipment Management

• Oversee the readiness, maintenance, inventory and organization of rehearsal technology, musical instruments, backline equipment and related assets.
• Manage the distribution and tracking of rehearsal equipment, including iPads, AirTurn devices and accessories.
• Ensure equipment is maintained, changed and available to support rehearsal and performance needs.
• Serve as a point of escalation for technical and equipment related challenges.

Communication & Departmental Support

• Attend Company Connection calls, departmental meetings, and cross-functional planning sessions as required.
• Provide regular updates, observations and recommendations to the Creative Production Manager, Live Music.
• Support Ship Visits, audits and onboard operational initiatives as needed.
• Perform additional duties and special projects as assigned.

QUALIFICATIONS AND SKILLS
•    Bachelor’s degree in Music Performance, Music Education, or equivalent professional experience 
•    Minimum 5 years of professional experience in music direction, musician casting, or live music production 
•    Strong music direction experience with high-level sight-reading ability 
•    Deep understanding of instrumental techniques and talent evaluation 
•    Experience working across cruise, theme park, or large-scale live entertainment environments preferred 
•    Knowledge of national and international audition markets beyond NYC/LA 
•    Strong written and verbal communication skills 
•    Highly organized with the ability to manage multiple priorities under tight deadlines 
•    Resourceful, proactive, and solutions-oriented 
•    Proficiency in Mac OS and Microsoft Office (Word, Excel) 
•    Experience with DAWs (Logic Pro, Ableton, QLab) 
•    Proficiency in music notation software (Sibelius, MuseScore) 
•    Working knowledge of AV systems, including Behringer X32 and Wing 
•    Ability to travel up to 30% domestically and internationally
Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned. 
DIVERSITY AND INCLUSION STATEMENT:  
DIVERSE IS WHO WE ARE 
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.