Site Assistant - Northeast Regional Office

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Creates and maintains an atmosphere to ensure all guests and clients of MedImpact and affiliated companies are greeted and welcomed with the highest degree of friendliness and professionalism. Supports all local site-specific initiatives for operational effectiveness and efficiencies. Operates multiline telephone system to answer incoming calls and directs callers to appropriate resources by performing the following duties:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Greet guests, clients, vendors, and employees in a professional, friendly, and hospitable manner;
• Sign in all visitors and create security badges;
• Ensure the reception area remains clean and orderly at all times;
• Open and close visitor area (locking drawers, turning off lights, etc.);
• Accepts deliveries such as packages, letters, flowers, etc.
• Accepts, sorts, distributes, collects and sends mail and packages via US Mail, expedited delivery services (FedEx), and courier services;  Prepares monthly expense tracking report.
• Escorts vendors and guests, as needed or required.
• Coordinates catering services to include placing food orders for client site visits, meetings, training classes, and special events.  Ensures timely setup, breakdown and cleanup of conference rooms and multi-purpose rooms for meetings and catered events. 
• Inspects conference, meeting and project rooms on a regular basis to ensure that they remain in a clean and orderly condition with the appropriate number of chairs, are stocked with standard supplies, and that equipment is in working condition;
• Coordinates the shredding of confidential documents by outside vendor;
• Coordinates local Company initiatives such as client events.
• Manages and coordinates the timely repair and maintenance of office furniture and equipment to include vending machines, water filtration and heating systems, kitchen appliances, ice machines, vendor coffee brewers, office furniture, chairs, cubicle partitions and file cabinets;
• Assists Corporate Facilities Manager with external vendor management, including new vendor paperwork, obtaining certificates of insurance, submitting purchase order requests, obtaining signed work orders, and coordinating appointments and access to the facility;
• Completes Facilities purchase requisitions, tracks purchase orders through to closeout, processes invoices, and reconciles invoices against original purchase order amounts; and,
• Coordinates local NRO, prepares new hire folders, and verifies new hire paperwork. 
• Maintains supplies, materials, postage, and other office needs.
• Generates nameplates, updates and maintains cubicle list;
• Maintains key list and key box;
• Coordinates with Corporate Facilities to facilitate building updates/needs;
• Coordinates with Corporate Human Resources team for onboarding any new hires at NEO.
• Performs other clerical duties and special projects as assigned.

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

GED/HS Diploma and 2+ years’ experience or equivalent combination of education and experience

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, Microsoft Outlook Word Processing software, and Microsoft Excel.

Certificates, Licenses, Registrations

None required

Other Skills and Abilities

• Exceptionally organized and meticulously detail-oriented with a high degree of accuracy and efficiency.   Ability to effectively balance a variety of tasks and to prioritize urgent issues effectively.  Ability to write simple correspondence, effectively work as a team player and maintain strict confidentiality.

Reasoning Ability

•     Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Mathematical Skills

•  Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. 
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Composure
• Decision Quality
• Organizational Agility
• Problem Solving
• Customer Focus
• Drive for Results
• Peer Relations
• Time Management
• Dealing with Ambiguity
• Learning on the Fly
• Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position must work on-site at the Northeastern Regional Office (NRO) for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders.  Remote work is not an option for these purposes.

Working Hours

This is a full-time non-exempt position requiring one to be able to work overtime from time to time in order to get the job done.  Therefore, one must have the ability to work nights, weekends or on holidays as required.  This may be changed at any time to meet the needs of the business.  The typical working hours for this position are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires no travel.

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.