Site Reliability and DevOps Engineering Lead

Micromedex by Merative is a trusted clinical decision support solution used by clinicians in thousands of hospitals, health systems, payers, and government agencies worldwide. For over 50 years, we’ve delivered evidence-based drug, toxicology, and disease information to help clinicians make confident, timely decisions and educate patients at the point of care. Today, Micromedex is evolving. With a modernized homepage and AI-powered search, clinicians can now find precise answers faster—supported by rigorously validated, evidence-based content. Our portfolio includes drug reference, IV compatibility, pediatric dosing, toxicology databases, and integrated calculators, all accessible via web and mobile. By combining authoritative content with intuitive, AI-enhanced tools, Micromedex empowers healthcare organizations to improve medication safety, reduce adverse events, and deliver better patient outcomes.
Micromedex is seeking a highly skilled Platform Reliability & DevOps Engineering Lead who combines deep hands-on expertise in cloud services, infrastructure, and automation with a strong architectural understanding of distributed, high-availability systems.
You will lead the platform team, ensuring our mission-critical clinical platform is highly available (24×7), performant, scalable, and secure.
This role is both strategic and hands-on: you will define and drive the platform reliability and DevOps strategy, continuously improving system resilience and CI/CD capability, while partnering closely with engineering teams and vendors to embed operational excellence across the software lifecycle.
You will be accountable for the end-to-end reliability, operability, and delivery capability of the Micromedex platform, unifying Site Reliability Engineering, DevOps, and CI/CD ownership into a single platform function. This includes owning platform reliability outcomes, DevOps enablement, and delivery pipelines to support scalable, high-availability systems and faster, safer releases.
You are passionate about automation, proactive in addressing reliability and performance challenges, and committed to maintaining the trust of clinicians worldwide through resilient system design, strong operational discipline, and rapid incident response.

Responsibilities:

People & Team Leadership 

• Lead, mentor, and grow Platform / DevOps engineers 

• Build a high-performing Platform team 

• Drive accountability for platform reliability and delivery outcomes 

• Lead vendors to deliver capabilities in production.  

Production Engineering & Platform Operations 

• Ensure platform capabilities accelerate product delivery, remove bottlenecks.  

• Defines and enforces platform engineering standards and DevOps practices across all teams and vendors 

• Lead capacity planning, performance optimization, and cost efficiency 

• Define operational standards, runbooks, and reliability practices  

• Accountable for platform reliability outcomes at enterprise/product level 

Platform Strategy and Leadership  

• Act as technical authority across platform, reliability, and delivery  

• Define platform strategy and roadmap  

• Govern delivery across internal teams and vendors 

Platform Reliability Ownership  

• Own SLIs, SLOs, and error budgets  

• Lead resilience engineering, observability, and failure design  

• Drive proactive risk reduction and continuous improvement 

• Own incident management frameworks and continuous improvement 

CI/CD and Release Engineering  

• Own end-to-end pipeline architecture and release automation  

• Standardize, secure, and fully automate pipelines  

• Drive continuous integration, delivery, and validation practices 

Incident Leadership  

• Lead Sev1 response, escalation, and recovery  

• Own RCA and drive systemic fixes (not point fixes) 

Introduce AI-enabled pipeline optimization and quality gates 

• Embed AI into monitoring, risk prediction, and CI/CD optimization  

• Drive automation to reduce operational toil and improve decision-making 

Required Skills:

• Bachelor’s degree in computer science, Engineering, or a related field. 

• 6-10 years of hands-on experience in software operations, DevOps and Site Reliability Engineering, including managing large-scale, mission-critical systems. 

• Clear and confident communication skills with ability to lead teams and collaborate effectively across engineering, product, and architecture teams. 

• Proven track record ensuring high availability and performance in production environments, with expertise in fault-tolerant, distributed system design.  

• Excellent understanding of modern software delivery pipelines and DevOps practices, including CI/CD, configuration management, and version control (Git). 

• Exceptional problem-solving skills, with experience diagnosing complex system issues under pressure and driving them to resolution. 

• Strong proficiency in at least one programming or scripting language (e.g., Python, Bash, or Java) for automation and tool integration. 

• Self-driven and proactive, with a passion for automating manual processes and continuously improving systems to enhance reliability and team productivity. 

Key Skills and Experience:

Proven experience:  

• Releasing into and running mission-critical, high-availability SaaS platforms 

• Technically leading a Platform team and influence stakeholders and vendors.  

• Stakeholder engagement across Product, Architecture, and Operations 

Deep expertise in:  

• Site Reliability Engineering (SLI/SLO, error budgets, incident management) 

• DevOps operating models and platform engineering (engineering transformation)  

• CI/CD architecture and release automation   

• Cloud, Systems & Infrastructure (DB2, Oracle, Infinispan, OpenLiberty) 

• Automation-first engineering with proven usage of AI (self-healing, triage) 

• Java application platforms and runtimes (performance tuning, troubleshooting, production operations) 

Strong experience with:  

• Cloud platforms (Azure preferred) 

• Distributed systems and fault-tolerant architectures 

• Performance Tuning and Scaling 

• Database optimisation (DB2, Oracle, PostgreSQL) 

• Multi-region / active-active environments 

• Monitoring, logging, tracing frameworks 

• Experience embedding reliability practices into the SDLC 

Hands-on with:  

• DB2, Oracle, Infinispan, OpenLiberty, Azure 

• Infrastructure as Code (Terraform or similar) 

• Containerisation and orchestration (Docker/Kubernetes) 

Compensation

The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.

Min – Max :

$131,381.86 - $197,072.78 (USD)

Benefits

The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status.  We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals.  Please note that benefits may be discussed in more detail during the hiring process.

• Remote first / work from home culture

• Flexible vacation to help you rest, recharge, and connect with loved ones

• Paid leave benefits

• Health, dental, and vision insurance

• 401k retirement savings plan

• Infertility benefits

• Tuition reimbursement, life insurance, EAP – and more!

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.