Site Reliability Engineer

Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
NBCUniversal has an opening for a Site Reliability Engineer focused primarily on, but not limited to, supporting live channel distribution on the Video Streaming Engineering team within the NBCU Operations and Technology division. This position will be part of a dedicated 24x7 team tasked with supporting and maintaining distribution systems including diagnosing and preventing on-air issues before they arise. Additionally, this position will support the operation of future solutions as new technologies continue to change the broadcast environment. Workflows include distribution of live, linear channels to OTT Partners and Peacock and supporting the systems that contribute live sources to the cloud and facilities across the country.
Responsibilities:

• Investigate issues within broadcast systems and their integration points to find the root cause of problems or systemic issues.
• As a Level 2 resource, drive and own investigations related to Broadcast issues and report back findings in a timely manner to leadership and operations.
• Follow up with team members & 3rd party vendors if issues found cannot be solved and drive vendors for root cause and solutions if possible.
• Create comprehensive documentation outlining the intricacies of encountered issue, elucidating the root cause and steps for effective issue resolution.
• Assist in the deployment and testing of patches or fixes from vendors both in the Development environment as well as the Production environment until completion and to the satisfaction of the Operations team.
• Assist in the design, analysis, or evaluation of assigned projects using sound engineering principles and adhering to business standards, practices, procedures, and product / program requirements.
• Support and participate in On-air systems integration and on-air rollout.
• Provide 24x7 On-Air systems support and daily operations support; some on-call support may be required from time to time during on-air rollout and special broadcast events.
• Attend daily maintenance and operations review calls to report back to leadership and Operations on findings from new and open issues and their potential fixes and planned deployments of those fixes

Qualifications
Basic Requirements:

• BS in Engineering/Computer Science or related field
• A passion for investigating issues, driving towards resolutions and effective problem solving
• 5+ years of DevOps/SRE experience in the technology sector delivering production-quality software or software-defined infrastructure in a high traffic environment run on a "cloud hosting" environment (AWS preferred)
• 5+ years of experience in a support/analysis role
• Experience with deployment automation in within AWS-hosted services (Cloud Formation, Terraform, Ansible)
• Familiarity with containerization and orchestration services such as Kubernetes and Docker
• Familiarity with CI/CD orchestration tools (e.g., GitHub Actions, or Jenkins)
• Experience with CI/CD build and deployment practices
• 5+ years of Linux System Administration
• 5+ years experience coding in Go, Python, Ruby, Java, or shell languages
• Experience in designing, analyzing and building automation and tools for large scale systems
• Professional experience using modern log/metric aggregation software (e.g. Cloudwatch, Elasticsearch + Kibana, Splunk, Grafana)
• Experience and comfort with continuous delivery/frequent releases of code to production
• A methodical and logical approach to reasoning about problems and system interactivity
• Willingness and ability to prioritize business needs to meet short-term demands
• Working knowledge of the OSI model, comfortable troubleshooting networking issues.
• An unwillingness to tolerate user-facing downtime

Desired Characteristics:

• 3+ years of experience in the Media & Entertainment industry
• 3+ years of experience in 24x7 production environments
• 3+ years of experience supporting IT/Broadcast Systems
• 5+ years of customer facing experience
• Experience with Live TV Broadcasting, OTT Streaming, codecs and ARQ technologies a plus.

Additional Requirements:

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee's residence.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $145,000
We are accepting applications for this position on an ongoing basis.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].
For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.