Site Reliability Manager

The Site Reliability Manager (SRM) maintains the availability, reliability, and performance of internal applications and SaaS platforms. This role involves managing incidents, optimizing system performance, and ensuring operational excellence through automation and monitoring strategies.

What you'll do:

• Lead incident management processes, ensuring swift resolution and communication during outages. Conduct root cause analyses and implement preventive measures.
• Design and maintain robust monitoring systems for internal and third-party applications, establishing SLIs, SLOs, and SLAs.
• Automate operational tasks and develop self-healing systems to reduce manual intervention.
• Collaborate with cross-functional teams and vendors to maintain system performance and address potential reliability issues proactively.
• Provide leadership in system performance reporting, ensuring proactive communication with stakeholders on system health, ongoing initiatives, incident updates, and post-resolution analysis.

What you'll bring:

• Expertise with monitoring tools (e.g., Splunk, Azure Montor) and cloud platforms (e.g., Azure, AWS).
• Familiarity with ITIL frameworks and advanced automation practices.
• Strong scripting skills (e.g., Python, Bash) and familiarity with Infrastructure as Code tools.
• Excellent problem-solving and communication skills.

Ideal experience:

• Proven experience (5+ years) in Site Reliability Engineering, DevOps, or related fields.
• Service Now and Pager Duty (or similar).
• Managing SaaS platforms like Google Workspace.

This role will have an annual salary of $120k-$130k.

Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats.

U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur.

Macmillan is proud to be an equal opportunity employer, consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status, and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.