Small Business Card Portfolio Management Senior Associate

Job Description
The Small Business Card Portfolio Management Senior Associate on the Small Business Card team will drive the success of small business card products by understanding customer needs, behavior, and performance to develop enhancements and optimize the portfolio, while collaborating with cross-functional teams to drive customer engagement and growth. This position sits within the Chase Branded Cards organization of Card Services, a key business within Chase's Consumer & Community Banking group.
Job Responsibilities:
This role involves understanding small business needs and customer behaviors while leveraging data insights to drive strategic enhancements in collaboration with partner teams to optimize product offerings and implement solutions aligned with business objectives.
This role will:

• Empathize with small business owners and understand the unique needs of this segment
• Review and understand insights to lead change for small business card holders, using a data-driven approach
• Keep pulse on the external ecosystem to help drive the product strategy
• Help to plan and drive any enhancements, optimizations and/or refreshes in this customer segment
• Leverage deep analysis of customer behavior and performance to strategically drive impactful outcomes, enhancing product offerings and optimizing engagement for maximum business growth
• Partner with cross-functional teams (e.g., Risk, Lending, Pricing) to design and execute strategies that enhance risk management, lending efficiency, and pricing models across the portfolio
• Strategically develop and refine impactful customer messaging in collaboration with Customer Marketing Engagement teams, ensuring effective marketing of card benefits to maximize customer awareness, usage, satisfaction, and loyalty
• Collaborate with other internal stakeholders (e.g., Corporate Functions, Acquisitions, Product Delivery, Business Development, Rewards & Benefits, Travel, Market Research/Insights, Analytics, and Finance) to evaluate opportunities, identify gaps, and implement solutions

Required Qualifications, Capabilities, and Skills:

• Bachelor's Degree
• Experience working with data analytics
• Strategic thinking and creative problem-solving skills
• Ability to tell a story from large sets of data in order to influence decision making
• Strong collaboration, communication, relationship, and project management skills, along with an attention to detail

Preferred Qualifications, Capabilities, and Skills:

• Previous experience at a financial institution
• Understanding of the key pieces of a Profit and Loss (P&L) statement
• Ability to lead and influence large teams of cross-functional internal stakeholders to lead business results
• Committed to designing messaging & experiences with a customer-first mindset
• Possess excellent senior-level communication skills, both written and oral

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.