At Finyard, we’re a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We’re all about bringing revolutionary software services to people all around the world, and have been since 2018.
Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they.
How you are going to make an impact 🛠
- Respond to customer inquiries promptly across social media channels (Instagram, Facebook, TikTok, X/Twitter, LinkedIn), as well as email and live chat, ensuring a consistent brand tone and high-quality support
- Monitor comments, DMs, mentions, and reviews, providing accurate guidance, de-escalating negative interactions, and flagging sensitive cases according to internal guidelines
- Collaborate with internal teams (Customer Support, Marketing, Product, Sales, Tech) to resolve complex issues and escalate bugs/incidents
- Follow up with customers proactively in threads and private messages to confirm resolution and improve satisfaction
- Troubleshoot and investigate reported issues by gathering context, reproducing basic problems, and passing clear summaries to the relevant team
Discover your Fit 🪄
Experience in fintech (forex/crypto)
Experience in SMM support or SMM management is a huge plus
1+ years of online customer support experience
Excellent written and oral English
Excellent interpersonal and communication skills
Ability to manage or navigate stressful situations
Experienced with using customer service software, tools and databases
Conditions of work:
Shifts are 2/2
We are ready to provide for you
- 100% remote job at any place you wish
- Competitive salary based on your experience
- Opportunity to work in international and cross-functional team with challenging and in-demand product
- Performance-based bonus every quarter based on your results
- Medical insurance after probation period
- Additional sick leaves every 6 months
- Birthday gifts
! Please provide cv in English !
Top Skills
Similar Jobs
What you need to know about the NYC Tech Scene
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
