Social Media Community Manager

The role is responsible for running and managing communities on a daily basis, also including the operational management of Nokia’s YouTube channel. Working closely with Social Strategy Lead and cross‑functional stakeholders, you will translate strategic direction into effective execution, foster meaningful two‑way engagement, and help protect and enhance Nokia’s reputation in social environments.

• Run and manage Nokia’s social media community on a day‑to‑day basis, including LinkedIn, Twitter/X, Instagram, Facebook, YouTube and Reddit.

• Assist with running Nokia’s YouTube channel as part of the wider social ecosystem, including channel administration, community management, comment moderation, and community tab engagement.

• Manage community engagement across all platforms, fostering respectful, meaningful interaction, and driving positive sentiment.

• Moderate comments, conversations, and discussion threads, applying agreed governance, moderation standards, and escalation processes.

• Apply Nokia’s tone of voice, community guidelines, and brand standards consistently across social platforms.

• Work closely with Social Strategy Leads to align community activity with channel strategies, campaigns, and priority narratives.

• Collaborate with content teams, agencies, and regional teams to support smooth channel operations and execution.

• Monitor community sentiment and emerging trends, proactively identifying issues, risks, or opportunities for engagement.

• Track and report on community and operational metrics, including engagement, sentiment, response times, and recurring topics.

• Support crisis communication and reputation management activity in line with Nokia governance frameworks.

• Ensure all community activity complies with brand, legal, regulatory, and platform requirements.

• Stay up to date on platform changes, community features, and moderation best practices across major social channels.

Key interfaces

• Global Digital Channels team

• Communications, Legal, and Corporate Affairs

• Customer teams

• External social media agencies

Role requirements

• Deliver consistent, high‑quality community management across multiple global social platforms.

• Operate social channels in line with defined strategies, governance frameworks, and platform standards.

• Apply platform appropriate moderation and engagement approaches, including for high‑volume or discussion led environments such as YouTube and Reddit.

• Identify and escalate community issues, sentiment shifts, and potential risks in a timely and professional manner.

• Ensure compliance, consistency, and brand safety across all social interactions.

You must have:

• 5+ years of experience in social media community management, channel management, or a related digital role.

• Hands‑on experience running and managing social media channels as part of a global or multi‑platform environment.

• Experience managing YouTube channels, including operational oversight, community engagement, and comment moderation.

• Experience moderating and engaging with high volume or discussion based communities, including Reddit or similar platforms.

• Strong understanding of social platform governance, moderation standards, and escalation processes.

• Excellent written communication skills with strong judgement around tone, nuance, and brand representation.

• Experience using social media management, moderation, and social listening tools.

• Strong organizational skills and the ability to manage multiple priorities in real time.

• Fluency in English (written and spoken).

It would be nice if you also had:

• Experience working with global brands or in a multi‑market environment.

• Familiarity with reputation management, crisis response, or sensitive issue handling.

• Understanding B2B social media audiences and professional communities.

• Experience working with external agencies or distributed regional teams.

• Exposure to employee advocacy or executive social media environments.

• Additional language skills.