Software Engineer III

Position Summary
The Delivery Engineer is an early-career technical role for engineers and other builders who want to develop broad expertise across technology, customer delivery, and product.
Delivery Engineers are aligned to a state or customer rather than a single product. Working alongside experienced technical and delivery leaders, they develop an end-to-end understanding of how Pearson's platforms, integrations, data flows, and operational processes work together to meet customer requirements and contractual commitments.
This is a hands-on role. Delivery Engineers demonstrate solutions, investigate technical issues, validate integrations, support implementations and production events, and work across teams to drive problems toward resolution. The role provides broad exposure to customers, products, and technology organizations and is designed to develop future leaders across Technology Readiness, Technical Product Management, Product Management, Delivery, Implementation, Support, and Technology.
Key Responsibilities
•    Develop deep knowledge of assigned state or customer programs, including requirements, contractual commitments, technical solutions, integrations, configurations, and operational processes.
•    Build and maintain an end-to-end understanding of the customer solution across test administration, test delivery, scoring, reporting, data exchange, identity, infrastructure, and external integrations.
•    Translate customer, RFP, and contractual requirements into technical requirements, solution approaches, validation criteria, and delivery considerations.
•    Create and maintain system diagrams, integration flows, data flows, and other technical documentation that clearly explains how the customer solution works.
•    Develop the product and solution knowledge needed to confidently explain and demonstrate Pearson's technology capabilities to customers and internal stakeholders.
•    Participate in customer technical discussions, demonstrations, integration reviews, solution workshops, and RFP or proposal activities.
•    Provide hands-on technical support during implementation, integration testing, readiness activities, administration windows, production events, and customer escalations.
•    Investigate technical issues across systems by analyzing configurations, APIs, integrations, data flows, logs, and system behavior.
•    Partner across Engineering, Product, Quality Engineering, Implementation, Operations, Support, Security, and Infrastructure to resolve technical issues and delivery risks.
•    Support end-to-end validation to ensure systems, integrations, and operational processes collectively meet customer requirements and commitments.
•    Identify technical gaps, dependencies, risks, and product limitations, and help ensure they are understood and addressed by the appropriate teams.
•    Apply lessons from implementations, incidents, and customer feedback to improve products, documentation, processes, and future customer solutions.
Required Qualifications
•    1 to 3 years of experience in software engineering, systems engineering, technical support, quality engineering, or another hands-on technology discipline, or equivalent experience building, testing, integrating, or operating software systems.
•    Practical experience with software applications, APIs, integrations, data flows, cloud-based systems, or related enterprise technologies.
•    Experience troubleshooting technical issues using structured problem-solving and technical evidence.
•    Ability to read technical documentation and create or interpret system diagrams, integration flows, and data flows.
•    Strong written and verbal communication skills with the ability to explain technical concepts to technical and nontechnical audiences.
•    Strong technical curiosity, problem-solving skills, and interest in understanding how complex systems work together.
•    Ability to collaborate across technical, product, implementation, and operational teams.
•    Interest in working directly with customers and developing confidence in customer-facing technical discussions and demonstrations.
Preferred Qualifications
•    Experience with APIs, cloud platforms, identity and access management, logging and monitoring tools, or distributed applications.
•    Experience supporting customer implementations, integration testing, production systems, incident response, or technical escalations.
•    Experience in enterprise technology, education technology, government, or large-scale assessment.
•    Exposure to RFPs, proposals, product management, solution engineering, implementation, or delivery functions.
What Makes Someone Successful in This Role
Successful Delivery Engineers are curious, hands-on problem solvers who want to understand both the customer and the technology. They communicate clearly, collaborate effectively across teams, ask thoughtful questions, surface risks, and stay engaged until problems are resolved.
They are comfortable learning beyond a single application and are motivated to understand how multiple products and integrations come together as one customer solution.
Career Development
The Delivery Engineer role is intentionally designed as a development path for early-career technical talent. Through direct exposure to customers, products, engineering teams, implementations, and production delivery, Delivery Engineers build the technical judgment, product understanding, and customer perspective needed for future opportunities in Technology Readiness, Technical Product Management, Product Management, Delivery, Implementation, Support, Solution Engineering, and broader Technology leadership.
Delivery Engineers build depth on the customer and breadth across the technology ecosystem.