As a Software Engineer - Support, you'll troubleshoot production issues, implement fixes, and collaborate with teams to enhance web platforms. You will also define backlog tickets and contribute to improving incident response processes.
Software Engineer - Support
Our Mission
Your Mission
Who You Are
Key Requirements
Nice to Haves
What’s in it for you?
Our Commitment to Diversity and Inclusion
Other Requirements
Location: Remote (US or Canada)
Type: Full-time
Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI-enabled insights, Function equips hundreds of thousands of members with the intelligence to take control of both the quality and length of their lives. Function has been recognized as one of Fast Company's Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z), with a recently announced $298M Series B.
Function's Imaging Team powers one of the most advanced cancer screening platforms in the world, offering AI-driven MRI scans across 13 organs at 180+ imaging facilities in 150+ cities across the US and abroad. This infrastructure sits at the core of Function's mission to move healthcare from reactive to proactive, and is scaling rapidly as part of the company's next chapter of growth.
We are building a world-class team that believes deeply in that mission, operates with a relentless bias toward action, and brings the technical rigor to match the ambition.
As a Software Engineer - Support, you will help keep the web platforms that power our cancer-screening experience reliable and resilient. You’ll focus on investigating production issues, mitigating incidents, shipping targeted fixes, and turning unclear problems into well-scoped backlog tickets when broader engineering work is required so we can deliver secure, delightful products that save lives.
- Join a passionate and collaborative team dedicated to groundbreaking health solutions.
- Triage, reproduce, and investigate production issues across the stack (application logs, metrics/traces, database queries, and code).
- Own incident mitigation: validate impact, implement safe configuration changes or code fixes, coordinate rollbacks when needed, and confirm recovery.
- Collaborate closely with product, engineering, operations, and medical teams to translate real-world issues into clear technical actions and member-safe outcomes.
- Define high-quality backlog tickets for issues that need scheduled work: repro steps, impact, suspected component(s), acceptance criteria, and priority recommendation.
- Create and maintain runbooks and troubleshooting guides; proactively eliminate recurring issues through automation and “fix-forward” improvements.
- Drive continuous improvement through better observability, performance tuning for key workflows, and stronger operational practices.
- Contribute to post-incident follow-ups (timeline, contributing factors, prevention tasks) and help improve our incident response process.
You’re a collaborative and detail-oriented engineer who thrives in a supportive and mission-driven environment. You have a problem-solving mindset, excellent communication skills, and the ability to clearly articulate technical concepts. You enjoy working as part of a team, have a human-centered approach to technology, and are passionate about the positive impact your work can have on people's health.
- 2+ years in a technical support, production engineering, backend, or full-stack role (or equivalent) with hands-on production debugging experience.
- Comfortable reading and making changes in production codebases (bonus if you’ve worked with ASP.NET Core / C#).
- Working knowledge of modern JavaScript/TypeScript frontends and backend APIs in production environments.
- Strong SQL fundamentals (ideally SQL Server): investigate issues safely and efficiently and understand performance basics.
- Familiarity with operating workloads in a cloud environment (Azure preferred), including deployments, monitoring, and rollback strategies.
- Excellent written & verbal communication and a bias for collaboration in a cross-functional, Agile environment.
- A strong sense of ownership: you can take an issue from “something’s wrong” → “here’s what it is” → “here’s the fix or the right backlog ticket.”
- Experience with DICOM, HL7/FHIR, or other healthcare standards.
- Background in security & compliance (HIPAA, SOC 2).
- Experience with incident management practices (on-call rotations, severity definitions, postmortems) and observability tooling.
As a Software Engineer - Support, you'll have the opportunity to make meaningful contributions within a fast growing organization committed to early cancer detection. You’ll also have access to:
- Stock options.
- Comprehensive health, dental, and vision plans for you and your family.
- Flexible work environment.
- Team off-sites and wellness initiatives.
- Competitive vacation policy.
- A culture that emphasizes continuous learning and personal growth.
We’re dedicated to building a diverse team and an inclusive culture. Function Health is an equal opportunity employer and does not discriminate based on race, ethnicity, nationality, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
Please include a link to your online portfolio or GitHub repository showcasing relevant technical work when submitting your application.
Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at [email protected].
Similar Jobs
Biotech
Support R&D software by advocating for customers, troubleshooting issues, collaborating with engineers, and improving documentation and processes.
Top Skills:
ChemistryComputer ScienceIcp-MsWindows-Based Systems
Artificial Intelligence • Information Technology • Software
Lead technical support for an AI voice platform, debug complex issues, build AI agents and automations, and oversee a support engineering team.
Top Skills:
AIAPIsAutomationJavaScriptPython
Artificial Intelligence • Productivity • Software • Automation
The Demand Generation Manager at Zapier will focus on generating pipeline for the Enterprise segment through multi-channel marketing campaigns, working closely with sales teams, and utilizing data-driven outreach. This role involves running experiments, measuring performance, and building scalable marketing strategies for complex enterprise accounts.
Top Skills:
6SenseApolloClayDemandbaseGong EngageHubspotZoominfo
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
