Solutions Architect

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

LivePerson is currently seeking a Solutions Architect (SA) to join our team. The SA serves as a key role within the Field organization as well with our Enterprise Accounts. This is a strategic role that bridges LivePerson Product team, Field organization and Customers and is a trusted advisor to our key customers who understand their business and best practices, as well to our Customer Support teams, working toward generating and executing strategic account plans.

You will: 

• Lead the technical definition, development and execution of all custom LivePerson integrations, mobile apps, and desktop applications and features.
• Develop solution proposals and design documents that are used in SOWs for work items and manage the execution within agreed parameters.
• Document work that can be productized and added to the LivePerson offerings.
• Lead the technical requirements for clients and own the generation, development and throughput of ideas through the product and R&D and QA lifecycle.
• Develop and maintain relationships within our Tier 1 clients.
• Work with the wider Customer Success team to generate and execute strategic account plans.
• Assist the Sales team by producing mock ups and product enhancements of custom requirements that will help showcase the LivePerson solution.
• Assist LivePerson partners by technically enabling them to develop and deploy LivePerson solutions. 
• Capture and share customer feedback on product enhancements and service offerings.
• Champion your clients cause by leading client facing and internal discussions around the advancement of new innovative product ideas or use cases for our solution.
• To undertake your day to day activities within the spirit of our core values.

You have:

• 5+ years’ experience in overall IT system architecture, design, development, deployment experience.
• Proven hands-on experience leading, architecting, designing, and implementing large scale, high transaction volume, and high-availability integration projects.
• Demonstrated knowledge of broad enterprise architecture concepts, disciplines, and capabilities
• Extensive experience demonstrating the business value realized from the visionary use of technology.
• Must have a strong business acumen that can articulate technical concepts to an executive audience.
• Must be conversant with common and popular web development technologies and practice, such as: SDK development, JavaScript, CSS,  .Net, Java, node js.
• Must be comfortable with Mobile & Social development: iOS, Android Mobile Application Framework, Facebook, Twitter APIs
• Proven track record of managing technical projects with Enterprise level clients.
• Experience with collaborating with clients software developers.
• Ability to lead the integration of Liveperson’s web technologies with external systems via APIs (IBM, SAP, Avaya, Genesys, VA, Omniture).
• Ability to simultaneously manage multiple client relationships successfully.
• Strong verbal and written communication skills for a largely Enterprise customer facing role.
• Significant experience working as part of a team environment. Each project will require that you work as part of a close knit team of professionals to achieve the desired results.
• Flexibility to work within a fast-paced, industrious environment and able to adapt accordingly.
• Being available and willing to travel to regional client sites.
• Participate in major launches as a cross ­functional stakeholder on all accounts.
• Actively connect with colleagues, cross-functional team members and our customers to foster relationships.
• Experience with CCaaS, voice, and GenAI is a plus.

Benefits: 

LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: Access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact [email protected]