Solution Engineer - Vice President

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Solution Engineer role is a senior level position responsible for leading a variety of engineering activities including the design, prompting, and leveraging technology acumen for option matrix decision-making in coordination with Ops, Risk, and Technology teams. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework and to enable AI Accelerated Product Development Lifecycle strategy.
Responsibilities:

• Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
• Lead analysis of functional requirements and solutions design
• Evaluate options and present comparative analysis with recommendations to senior stakeholders
• Apply in-depth domain knowledge of financial services to multi-dimensional business problems
• Design enterprise-wide solutions leveraging solutions, business, technical, and data architecture
• Architect structured prompt frameworks tailored toward business related outcomes. Most be proficient in ~
  • Chain-of-thought (CoT) and tree-of-thought (ToT) prompting
  • Few-shot and zero-shot prompting strategies
  • Role-based and persona-driven prompt design
  • Retrieval-Augmented Generation (RAG) pipeline architecture
• Proficiency for optimized prompts to adhere to accuracy, latency, and compliance requirements
• Design multi-step reasoning pipelines for domain-specific problem solving
• Ensure that all integration of functions meet business goals
• Recommend product customization for system integration
• Identify problem causality, business impact and root causes
• Impact the engineering function by influencing decisions through advice, counsel or facilitating services
• Drives efficiency gains, enhanced controls, and extendible scalability
• Engages globally across Lines of Business and functions
• Advise or mentor junior team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications: 

• 6-10 years of relevant experience in an Engineering role
• Experience working in Financial Services or a large complex and/or global environment
• Must be results-oriented, innovative, and motivated
• Consistently demonstrates clear and concise written and verbal communication
• Communicates architectural decisions through formal artifacts
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education:

• Bachelor’s degree/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.