Solution Specialist

About Us:

Founded in 2017, Magna Technology Group is a Digital Transformation Consultancy specializing in implementations, advisory, and managed services associated with Salesforce's Sales Cloud, Service Cloud, Datorama, Tableau, Pardot, and Marketing Cloud applications. We enable modern organizations to gain competitive advantages by creating deeper relationships with their customers.

By integrating our clients' data from disparate platforms into a single platform and using proprietary best practices, we chart a path to technology excellence, troubleshooting, and development for Salesforce, Pardot, or Marketing Cloud. Our focus is on helping clients identify areas of their business that could be positively impacted by technology, saving time and money. We are  headquartered in New York with international locations and are 40 team members strong.

About the Job:

Magna is seeking a motivated and detail-oriented Solution Specialist to join our growing Delivery Team. This role is ideal for individuals early in their Salesforce career who are eager to build foundational skills while contributing meaningfully to client projects. Solution Specialists support platform configuration, data management, testing, and documentation across one or more Salesforce products. High-performing individuals in this role will begin to own smaller work streams and independently solution simple use cases, preparing them for progression into an Associate role.

Who You Are:

We are searching for individuals who are passionate and driven to contribute to our rapidly growing organization. You should have fervent interest in devising and constructing solutions from the ground up and possessing formidable abilities in resolving complex problems. The ideal candidate will also have a demonstrated ability and willingness to learn and adapt as new technologies and methodologies emerge. 

Key Responsibilities:

• Assist in the configuration and customization of Salesforce platforms based on defined business requirements.
• Perform data-related tasks such as imports, updates, cleansing, and migration with accuracy and attention to data integrity.
• Support the setup and maintenance of user roles, profiles, sharing settings, and permission sets.
• Build and maintain reports and dashboards to support client reporting needs.
• Contribute to technical documentation, user guides, and training materials to support both internal and client-facing teams.
• Participate in functional testing and quality assurance activities across configuration and deployment workstreams.
• Conduct basic troubleshooting of user or system issues and propose resolutions where applicable.
• Collaborate with cross-functional team members including developers, project managers, and solution architects.
• Participate in client discovery sessions by capturing and organizing business requirements.
• Own and execute smaller configuration tasks or enhancement requests independently, where appropriate.
• Support the implementation of simple end-to-end solutions, with light oversight, from configuration through handoff.
• Stay current on Salesforce platform updates and features relevant to assigned work.
• Contribute to process improvement and internal knowledge-sharing initiatives within the Delivery team.
• Demonstrate growth by progressively taking on more responsibility in solution design, testing, or client communication.

Minimum Qualifications:

• Bachelor's degree in Information Science, Computer Science or a related field. 
• Strong interest in technology and a desire to learn about the Salesforce platform.
• Excellent attention to detail and a commitment to accuracy.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to follow instructions and work effectively within a team environment.
• A proactive and eager attitude towards learning new technologies and processes
• Excellent client relationship management skills, with the ability to build rapport and establish trust.
• Proficiency in Salesforce, CRM, SQL/SOQL, Excel.

Preferred Qualifications:

• Relevant certifications, such as CAPM, Salesforce Business Analyst, Salesforce Cloud Administrator and/or Consultant Certification(s)
• Exposure to / experience with CRM, ERP, BI or Salesforce products

Salary and Benefits:

• Competitive salary range of $45k-$60k
• Fully remote work
• Health, dental, and vision benefits
• 20 vacation days 
• 5 Sick days
• 401k plan
• Health Advocate Healthcare Support
• On-Demand Primary Care and Teladoc Virtual Health
• Talkspace online mental health therapy
• Kindbody Family-building Care
• Co-working benefits (WeWork)
• Home office allowance for essentials such as desks, monitors, chairs, etc.
• Team events and a collaborative environment with smart, hardworking professionals who are passionate about what they do and committed to excellence

If you are excited about the opportunity to take on challenges with enthusiasm, collaborate effectively within a team, and create innovative solutions that drive business success, then we encourage you to apply to join the Team!