Solutions Engineer

Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type.

Spade’s API takes these raw, messy transactions, and in <50 ms, returns clean, structured records linked to verified businesses in our proprietary database. Building on that foundation, our agent layer leverages this enriched data to automate insights and decision-making. Customers including Stripe, FIS, Bilt, Corpay, and Mercury use Spade to authorize more transactions, personalize experiences, power rewards programs, and more. We lead the market in merchant coverage, speed of enrichment, and data accuracy, enriching hundreds of billions of dollars in transaction volume every month.

Spade is a fast growing, Series A company backed by industry experts and top tier investors (including a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work.

As Spade’s founding Solutions Engineer, you will be the technical expert ensuring our customers successfully implement and scale with our API. You’ll work at the intersection of product, sales, and customer success to solve complex technical challenges and drive customer value. You will: 

• Partner with sales and account management teams to address technical questions throughout the customer lifecycle, from pre-sales discovery to post-launch optimization
• Audit each implementation to ensure best practices, optimal performance, and adherence to Spade’s standards for quality and reliability
• Build custom tooling and automation that accelerates customer time-to-value and scales both internal operations and customer workflows
• Manage and optimize file transfer processes across multiple methods (SFTP, S3, Snowflake Sharing/Exchange) to ensure reliable, high-volume data delivery
• Review and improve API documentation for simplicity and usability, ensuring technical resources are clear and actionable for diverse customer audiences
• Generate product ideas informed by customer implementations that drive increased volume and faster time-to-value, translating technical insights into product roadmap priorities

• Must have:
  • Based in NYC 
  • At least 3 years of experience in a customer-facing technical role (e.g., Implementation Engineer, Forward-Deployed Engineer, Solutions Engineer, Technical Account Management, etc.)
  • At least 2 years of experience in fintech or financial services
  • Deep knowledge of REST APIs, and ability to build lightweight integrations and guide customers through the integration process
  • Hands-on technical experience, including comfort with common command line tools and workflows and experience building/automating workflows with customers
  • Ability to manage various methods of file transfers at scale (SFTP, S3, Snowflake Sharing/Exchange, etc.)
  • Ability to effectively communicate complex technical information to both technical and non-technical stakeholders
• Nice to have:
  • Experience with transaction / payments data
  • Experience working at a high-growth startup
  • Bachelor’s degree in computer science

• Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture. 
• Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside. 
• Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer. 

• Competitive compensation and equity package
• Full medical, dental, and vision benefits for US-based employees
• Short-term disability insurance
• Unlimited PTO
• Early exercise program and extended post-termination exercise period
• 401K for retirement planning
• Hybrid team, with pet-friendly headquarters in NYC
• Paid parental leave
• $750 work-from-home setup stipend and $125 monthly lunch stipend

Spade is an equal opportunity employer, committed to building a culture that is diverse, equitable, and inclusive. We believe that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves.

As part of our commitment to health and safety, Spade requires employees to be fully vaccinated against COVID-19 as permitted under applicable law.

• At Spade, we view total compensation as consisting of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they bring to our team. 
• We aim to pay fairly and competitively, and consider a number of factors in developing compensation offers. These factors include years and breadth of experience, interview performance, market dynamics, and internal equity. 
• The anticipated base salary range for this role is $150,000 - $160,000, with an OTE between $215,000 and $230,000. An equity grant will also be provided.