Product Solutions Analyst

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Product Solutions Analyst 

Locations: Boston, MA / Chicago, IL / NYC, NY | Hybrid

Get To Know Us:

The Product Solutions team serves as a team of passionate product experts leading the way in setting the bar for customer satisfaction. The team focuses on resolving some of the most complex product issues for our hedge fund and traditional asset management clients.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Collaborate with all teams within SS&C Eze, including Client Service, Software Development, Product Management, and Sales. Assessing, troubleshooting, and tracking requests while providing real-time solutions
• Complete an extensive onboarding program to gain expertise in the enterprise SS&C Eze Order Management System.
• Through training, gain a strong understanding of the financial technology and investment management industry.
• Develop various technical skills through hands-on training (SQL, C#, PowerShell, etc.).
• Triage, diagnose, and resolve client-impacting incidents and problems.
• Work directly with R&D to complement the design of future product enhancements and advocate for product supportability improvements.
• Participate in various R&D forums (Agile Sprint reviews, Scrums meetings, etc.)
• Produce documentation on product functionality, troubleshooting procedures, and other topics, for training and reference purposes.
• Establish strong relationships and clear lines of communication with all internal teams, including global colleagues.

What You Will Bring:

• Bachelor’s degree or higher, from an accredited educational institution.  STEM, IT and business/finance backgrounds preferred.
• Interest in the financial technology and investment management industry.
• Strong analytical skills and problem-solving abilities
• Ability to learn quickly, effectively prioritize, and execute tasks in a fast-paced environment.
• Ability to work both independently and within a team.
• Strong communication skills, both written and verbal.

Nice to have:

• Technical skills: Microsoft SQL, Excel, C#, XML/XLST, Salesforce, Atlassian JIRA, PowerBI.
• Experience with enterprise and/or SaaS support.
• Investment industry skills: Bloomberg, FactSet, FIX Protocol, CFA or related certification(s)

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.