Specialist, Administrative Support

As an Administrative Support Associate (IC20) supporting two leaders within Pearson’s Enterprise Learning & Skills division, you will provide reliable, high-quality administrative and coordination support that helps the business run smoothly. You will manage scheduling and meeting logistics, coordinate travel and expenses, maintain key documentation, and act as a central point of contact for day-to-day operational needs. This role is ideal for someone who is highly organised, service-minded, and comfortable working in a fast-paced, evolving environment.

Key Responsibilities: 

Administrative Support and Coordination: 

• Provide day-to-day administrative support to two assigned leaders, ensuring tasks are completed accurately and on time.
• Maintain and update distribution lists, org charts, team folders, and other shared resources as needed.
• Serve as a point of contact for routine enquiries, triaging requests and redirecting to the right owner where appropriate.

Meeting and Calendar Management: 

• Manage calendars and scheduling for two leaders, coordinating internal and external meetings across time zones.
• Coordinate meeting logistics including invites, agendas (when provided), pre-reads, room/virtual set-up, and capturing and distributing actions and notes where required.
• Monitor and resolve scheduling conflicts, proactively suggesting options and ensuring key stakeholders are aligned.

Team and Activity Coordination: 

• Support coordination of team activities (e.g., workshops, town halls, onboarding), tracking logistics, materials, and follow-ups.
• Track routine deadlines and administrative deliverables (e.g., submissions, approvals, onboarding steps) and send reminders to owners as needed.
• Prepare and format materials such as slide decks, team communications, and status summaries using templates and guidance from leadership.

Systems, Tools, and Document Management: 

• Use Microsoft 365 tools (Outlook, Teams, Word, Excel, PowerPoint, SharePoint) to manage schedules, files, and communications efficiently.
• Maintain organised digital filing and version control for key documents, ensuring information is easy to find and appropriately shared.
• Follow established processes for access requests, meeting set-up, and system support, escalating issues to IT or process owners when needed.

Travel, Expenses, and Visit Logistics: 

• Coordinate domestic and international travel arrangements for two leaders, including flights, hotels, ground transport, agendas, and required documentation.
• Prepare and submit expense reports and purchase requests in line with policy, ensuring receipts and approvals are captured accurately.
• Support onsite/offsite logistics (e.g., room bookings, catering, visitor access), coordinating with local office teams and vendors as required.

Cross-Functional Collaboration: 

• Work collaboratively with other administrative professionals, operations partners, and stakeholders to coordinate schedules, events, and shared coverage.
• Build effective working relationships across functions, ensuring communications and requests are handled professionally and confidentially.

Qualifications: 

• Relevant experience in administration, office coordination, or business support (or equivalent experience).
• Experience supporting leaders and/or teams, with confidence handling calendars, meeting coordination, and stakeholder communication.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
• Clear, professional written and verbal communication skills, and a customer-service mindset.
• Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint) and comfort learning new tools and systems.
• Sound judgement and discretion when handling confidential information and sensitive communications.
• Adaptability and resilience in a changing environment, with a proactive approach to solving routine administrative issues.
• Experience supporting global teams and coordinating across time zones is a plus.
   

Location and Work Arrangement: 

This role is US-based, Eastern or Central Time Zone, and offers remote work flexibility, with periodic days in a local office as needed. Given the geographically dispersed nature of our business, some flexibility in working hours may be required to support scheduling across time zones.   

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:   

The minimum full-time salary range is between $55,000 to 90,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Applications will be accepted through July 1, 2026. This window may be extended depending on business needs.