Specialist - Concur Compleat & Amadeus Smart Flows (US)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role is responsible for configuration and scripting on Concur Compleat and Amadeus Smart Flows.

The selected candidate will use Concur Compleat and Amadeus Smart Flows to increase productivity related to the agent workflow process, end-to-end automation, client services, and operational quality assurance.

What You'll Do

• Receive, review, and process service requests from various internal and external departments
• Gather business requirements from all applicable key stakeholders related to the implementation or enhancement of any of our internal applications/systems/processes and translate them into a functional Statement of Work
• Analyze new and existing programming requests and provide expert support
• Write routines and business rules, test, debug, document, and deploy new and modified code to quality control applications
• Participate in code reviews for adherence to standards and specifications
• Monitor processes for expected performance and respond to errors and emergency problems
• Assume on-call responsibilities as required
• Proficient in project management across departments & systems, ensuring the timely delivery of requests and appropriate tracking of requirements as defined
• Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency
• Communicate regularly and effectively on the status of all current projects and manage stakeholders’ expectations appropriately

What We're Looking For

• 5 years of experience, with expert knowledge working and scripting on Concur Compleat and Amadeus Smart Flows
• Expert knowledge of working and scripting on Concur Compleat and Amadeus Smart Flows.
• Amadeus GDS knowledge
• Basic working knowledge of online travel booking tools.
• Strong teamwork and interpersonal skills including excellent verbal and written communication skills

Location

The US national annual base salary range for this position is from $46,000 to $93,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!